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Manager, Quality Systems Global Learning

Ultragenyx Pharmaceutical Inc.

Quality Assurance

Brisbane, CA, USA

Posted on Apr 25, 2025

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Why Join Us?

Be a hero for our rare disease patients

At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.

Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.

If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team.

Position Summary:

ultrafocused – Work together to fearlessly uncover new possibilities

The Manager, Quality Systems Global Learning will be responsible for supporting and ensuring operational efficiency for the training process at Ultragenyx. This role requires a strategic thinker with excellent communication skills and the ability to build strong relationships with stakeholders and subject matter experts.

Work Model:

Flex - This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.

Responsibilities:

Learning Management System (LMS) User Management and Support

Create, update, and deactivate user accounts as necessary.
Monitor and troubleshoot user access issues, ensuring timely resolution
Provide guidance and technical support to end-users, instructors, and course designers.
Work with content authors and Area Training Leads to deploy training to desired audiences.

Process Management, Troubleshooting and Improvement

Work with the LMS IT System Owner and Vendor to identify system issues and drive to resolution.
Foster strong relationships with key stakeholders, including senior leaders, department heads, and employees.
Identify inefficiencies and recommend improvements to workflows and operation processes.
Provide reporting and analytics on users and compliance as requested.
Participate in the CAPA process to address deviations and regulatory findings.

Documentation

Maintain and update standard operating procedures (SOPs) and user guides for the LMS.
Contribute to inspection readiness efforts by supporting logistics and responding to requests.
Share best practices and develop Job Aids as needed to support the LMS Area Administrator Community of Practice.
Support curriculum and content owners in the review process.

Requirements:

Bachelor’s degree or equivalent experience required.
Minimum of 6 years experience in training organizations with Learning Management System administration responsibilities, with a minimum of 2 years in a GxP regulated environment.
Excellent interpersonal and communication skills, both written and verbal.
Ability to multitask and prioritize in a fast-paced environment.
Must be adaptable, flexible and solution focused with good attention to detail.
Good to excellent knowledge of business tools like Word, PowerPoint, and Excel.
Experience with a customer service management system, such as ServiceNow.
Proficiency and hands-on experience with Quality and Electronic Document Management Systems such as Veeva is a plus.

#LI-CT1 #LI-hybrid

Full Time employees across the globe enjoy a range of benefits, including, but not limited to:

· Generous vacation time and public holidays observed by the company

· Volunteer days

· Long term incentive and Employee stock purchase plans or equivalent offerings

· Employee wellbeing benefits

· Fitness reimbursement

· Tuition sponsoring

· Professional development plans

* Benefits vary by region and country

Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at talentacquisition@ultragenyx.com.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to: talentacquisition@ultragenyx.com.