About the role

What you’ll do

Drive referral-to-intake conversion

• Manage a caseload of referred families, serving as their trusted partner at a critical introduction to their Marble care journey
• Engage with families across multiple touchpoints—answering questions, resolving blockers, and navigating complex cases with clarity and empathy
• Collaborate closely with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support your day-to-day work

Bring frontline insights back into product

• Surface real-time learnings on where families get stuck and what improves conversion
• Provide feedback on product, tools, and messaging to streamline the intake experience

Qualifications

• Minimum 2 years professional experience
• Experience working at a startup or high-growth environment, ideally in a role that requires ambiguous problem solving
• Experience in high-communication roles requiring structured phone and/or Zoom conversations

Ideal traits

❤️ Bridge-Builder

• Builds instant trust with families, counselors, and teammates
• Communicates with warmth, clarity, and steadiness during stressful moments
• Helps families feel supported from the very first touchpoint

🕵️ Detective

• Works through ambiguity and complex cases with curiosity and calm
• Spots patterns, uncovers blockers, and finds practical paths forward
• Thrives when the answer isn’t obvious and the situation is evolving

💪 Closer

• Keeps families moving toward intake with consistent follow-through
• Re-engages, retries, and removes friction—because getting kids into care matters
• Brings positive energy and stamina to high-volume, high-impact work

⚙️Operator

• Manages a detailed caseload with discipline and precision
• Maintains clean notes, tight pipelines, and reliable daily rhythms
• Turns structure, organization, and consistency into better outcomes for families