About The Role

What You’ll Do

• Build the foundation. Create the operating model, workflows, and infrastructure for school success — from counselor engagement cadences to renewal triggers and automated check-ins.
• Experiment relentlessly. Test and measure what drives retention and expansion — human touch vs. product, calls vs. visits, incentives vs. insights — and codify the playbook.
• Collaborate cross-functionally. Partner with Sales on seamless handoffs and expansion motions, and with Product to identify scalable ways to support thousands of schools.
• Shape the team. Over time, build and lead a small but mighty School Success function focused on delight, retention, and growth.
• Think in journeys, not just relationships. Design cohesive customer experiences across every touchpoint, ensuring every school feels known, supported, and successful.

Qualifications

• 7–10 years of experience in Account Management, Customer Success, or Operations — and have built or been early on a scaled AM or Success function (managing thousands of customers via product, process, and human touch).
• Are a structured thinker and systems builder — you bring clarity, frameworks, and scalable processes to complex, ambiguous problems.
• Are experimental and scrappy — you love rolling up your sleeves to test what works, and turning insights into playbooks.
• Have strong communication and collaboration skills, especially across functions like Sales and Product.
• Are empathetic and intuitive — you have a “psychic” sense of what customers need before they ask, and you design experiences that feel personal even at scale.

Marble Traits

• You’re the hardest worker in the room who takes full responsibility for outcomes and tackles any task, no matter how small.⁠⁠

• You invest in relationships and team morale while actively seeking feedback and self-evaluating to continuously improve.⁠⁠

• You communicate clearly, think logically, and execute efficiently & effectively.