Telgea provides localized mobile plans for global companies, simplifying international connectivity by offering local SIMs, fair pricing, and a unified platform. We eliminate the complexity of multi-country telecom contracts and empower distributed teams to stay connected effortlessly.

We are looking for a Head of Operations to lead and scale Telgea’s operational engine as we grow across markets.

You will own the entire operational landscape of the company - from supplier management and telecom infrastructure to billing processes, customer delivery, compliance, and cross-functional alignment.

This is a mission-critical role requiring exceptional structure, ownership, and clarity of thinking.

• Build, lead, and continuously optimize Telgea’s global operations function.
• Ensure seamless rollout of new country launches, in collaboration with product, engineering, and commercial teams.
• Maintain operational excellence across provisioning, SIM logistics, activation flows, and customer onboarding.

• Manage relationships with mobile network operators (MNOs/MVNAs) in every country.
• Negotiate, evaluate, and optimize connectivity agreements.
• Ensure Telgea meets all regulatory requirements.

• Design and scale internal processes for billing, support, logistics, and compliance.
• Work with engineers to automate workflows and reduce manual overhead.
• Define operational KPIs and build dashboards to monitor performance, churn, and quality.

• Partner with the founders to shape strategy and operational priorities.
• Support Sales with feasibility checks, timelines, and operational constraints.
• Align with Product on roadmap requirements from an operations perspective.

• Oversee cost structures and margins related to telecom partnerships.
• Detect and mitigate risks across markets (regulatory, commercial, operational).
• Manage forecasting and budgeting within the operations domain.



• 5+ years in operations leadership, ideally in telecom, connectivity, SaaS, or global infrastructure.
• Experience working with mobile network operators or MVNO/MVNA environments is a strong plus.
• Background in scaling international operations preferred.

• Highly structured, process-driven, and comfortable with complexity.
• Strong negotiation skills.
• Excellent communicator and cross-functional collaborator.
• Ability to build order and clarity in fast-moving environments.
• Comfortable with both strategic thinking and tactical execution.

• Ownership mentality - nothing is “someone else’s problem.”
• Thrives in a startup environment with rapid expansion.
• Product-oriented mindset with appreciation for automation and efficiency.
• Customer-centric and quality-driven.

• A chance to shape the operational backbone of a rapidly scaling international telecom company.
• High autonomy and the opportunity to build a team from the ground up.
• Work directly with the founders on strategy, execution, and market expansion.
• A role with global impact as Telgea becomes the connectivity partner for distributed companies worldwide.