Operations and Breezeway Dispatcher
Rove
Operations
Santiago Nonualco, El Salvador · São José, Santa Catarina - Barreiros, São José - State of Santa Catarina, Brazil · Buenos Aires, B.C., Mexico · Remote
Posted on Sep 3, 2025
Operations and Breezeway Dispatcher
Manila • Bogotá • Mexico • Buenos Aires • Lisbon • Brasília • San José • Santiago • La Paz • Tegucigalpa
Operations
Remote
Full-time
JOB RESPONSIBILITIES:
PHONE DISPATCHER
📞 Call Handling & Triage
- Answer inbound calls promptly and professionally
- Triage calls by urgency and type (guest, vendor, owner, internal team, etc.)
- Provide accurate and courteous information
- Escalate emergencies and priority issues to the appropriate operations/portfolio team
- Assign calls to the correct regional or portfolio team
📋 Vendor Task Coordination
- Share vendor updates with the relevant portfolio team
- Ensure vendor responses and actions are logged for visibility
💬 Communication & Coordination
- Act as the first point of contact for guest concerns received via phone
- Relay information clearly to local teams, vendors, or operations managers
- Confirm and coordinate appointment times with guests and vendors
- Maintain smooth communication between shifts for proper handover
🧾 Reporting & Documentation
- Log all call interactions and actions taken in the designated systems (Front, Slack, etc.)
- Tag relevant teams for visibility and follow-up
- Report recurring issues or trends to operations leadership
🛠️ Platform Familiarity
- Comfortable navigating Guesty, Breezeway, Slack, Front, OpenPhone, EnsoConnect (or similar systems)
- Update guest timelines or tickets based on live conversations
- Follow SOPs and workflows as outlined in Notion
🧠 Soft Skills & Availability
- Strong sense of urgency and sound judgment
- Excellent verbal communication with a calm, professional tone
- Willingness to work flexible hours, including evenings, weekends, or across time zones
- Team player with a proactive, solution-oriented mindset
BREEZEWAY DISPATCHER:
- Task Management: Monitor, track, and assign/ re-assign all housekeeping, maintenance, and inspection tasks within the Breezeway platform.
- Scheduling & Dispatching: Ensure cleaners, maintenance personnel, and inspectors receive accurate schedules and task details, optimizing workflow for efficiency (Currently - SlackTask reminder)
- Quality Control: Review non-completed and completed tasks in Breezeway, verifying that all work meets company standards through uploaded photos and checklists, and follow up when needed
- Communication & Liaison: Maintain clear and professional communication with field teams, vendors, and internal departments to address any scheduling or service concerns.
- Data Accuracy & Reporting: Regularly update and maintain accurate records in Breezeway, providing reports on task completion, property readiness, and outstanding issues, and follow up with vendors, owners, and guests as needed to ensure resolution.
- Process Improvement: Identify opportunities to enhance operational efficiency and suggest improvements in task delegation and workflow management.
- Vendor Onboarding: Assist with vendor onboarding processes in Breezeway
QUALIFICATIONS
- Exceptional organizational and multitasking abilities, with a keen attention to detail and accuracy.
- Proficiency in Breezeway software, including its automation features.
- Tech-savvy and comfortable using multiple systems simultaneously
- Strong attention to detail and follow-through
- Fluent in English (spoken and written)
- Strong phone presence and ability to remain composed under pressure
COMPENSATION & CULTURE
- Remote-first, flexible company culture
- Opportunity to grow within operations and portfolio management
- Competitive hourly rate based on experience
- A dynamic, fast-paced environment with a team of ambitious and supportive colleagues
Rove is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Req ID: R41