Account Manager—Reservations (International)
Rove
Sales & Business Development
Santiago Nonualco, El Salvador · São José, Santa Catarina - Barreiros, São José - State of Santa Catarina, Brazil · Buenos Aires, B.C., Mexico · Remote
Posted on Feb 12, 2025
REMOTE
This role is fully remote, we may have set a location because some job boards require it.
Company Description:
Rove is a rapidly growing marketplace for luxury property rentals. We are revolutionizing the luxury property rental market by creating a new standard of trust and ease for guests and home owners alike along with property management software to make renting out luxury homes easier than ever.
Headquartered in New York, Rove provides exceptional, high-end guest experiences in thoughtfully designed spaces across New York City, The Hamptons, Aspen, and Florida and other top destinations across the US. We are venture funded and growing rapidly, led by a founding team with experience at Y Combinator, SpaceX, Snap, June Homes, Avant Stay, Kasa Living, Sonder, and more.
Job Description:
We are looking for an ambitious Reservations Coordinator based remotely, to oversee:
The Role As our Reservations Coordinator, you'll work directly with the US-based NYC Sales Manager and Operations Manager on various projects including but not limited to:
Reservations Management & Lead Qualification:
- Engage with guests through calls, emails, and chats on partner platforms, effectively promoting the luxury Rove experience.
- Qualify, manage, and progress a pipeline of potential guests.
- Streamline routine tasks within the Sales team to optimize performance and focus on strategic tasks.
- Assist the Concierge team with in-house guests. This includes reservation extensions, relocations, payment tracking and various admin tasks.
- Implement Operations training and sales initiatives as we continue to scale.
- Identify sales opportunities by qualifying inbound leads (suggest suitable options based on client requirements).
- Support the Sales Manager with property owner relations and provide feedback on pricing & occupancy.
- Work closely with the Listings team to ensure all information is accurate & up to date
- Contribute to achieving monthly and quarterly revenue goals.
- Rapidly iterate on feedback to enhance team, workflow, market occupancy, and revenue.
Who You Are
- Native equivalent fluency in business English will be essential for this role
- Sales and/or Real Estate experience in short term rentals or hotels (U.S. based)
- Ability to run proper exploratory/discovery calls, be an active listener, manage objections and negotiation
- You’re bubbly and enjoy interacting with people!
- Empathy and sales skills- ideally within Tech, Hotel or Real Estate sales
- Excellent communication skills, both written and verbal
- Strong organization skills
- Proficiency in computer, web, and mobile phone apps
- Customer-first mindset and closing mindset with a sense of urgency
- Comfortable working in a fast-paced environment
- Use and understand our CRM (HubSpot)
- A coachable individual able to implement feedback
- A highly consultative, active listener, with strong objection management and negotiation skills
Bonus Points if...
- Geographical awareness of New York City’s neighborhoods and transit time/options
- Start-up experience
- Experience working with tech products (like: HubSpot, Slack, OpenPhone, G-Suite, & Guesty)
Compensation
- This full-time position is a contractor role offering a competitive monthly salary.
- Additional monthly commission based on performance to goal (revenue & occupancy)
- This position provides unlimited Paid-Time Off to be coordinated with your manager on a rolling basis.
This position will be 5-days a week from approximately 8am - 5pm ET. Must be receptive to infrequent off-hour requests.