The Senior AR Account Manager is responsible for leading more complex and high-value accounts, serving as an escalation point for AR Account Managers, and driving improvements across AR processes. This role provides subject matter expertise, mentors junior team members and partners cross-functionally to resolve complex issues.

Responsibilities:

• Own and manage strategic or high-risk customer accounts, ensuring accuracy, timely collections, and proactive resolution of disputes.
• Act as an escalation point for AR Account Managers when accounts require complex reconciliation or negotiation.
• Mentor and guide junior AR team members, sharing best practices and providing informal training support.
• Partner with Sales, Operations, and IT to drive process improvements and implement changes that enhance collections efficiency.
• Review aging reports and identify patterns or risks, recommending corrective actions to AR Manager.
• Support the AR Manager in preparing management reports, audits, or system enhancements.
• Participate in cross-functional projects (e.g., systems upgrades, policy changes) as the AR subject matter expert.
• Ensure compliance with internal controls and company policies across AR processes.
  
  

Skills:

• Strong ability to manage complex customer relationships and negotiations.
• Excellent written and verbal communication; able to represent the AR team with senior stakeholders.
• Skilled in mentoring, coaching, and developing peers without formal management authority.
• Analytical and detail-oriented with the ability to interpret data, spot trends, and propose solutions.
  
  

Knowledge:

• Advanced NetSuite knowledge, particularly with reconciliations, reporting, and data analysis.
• Deep understanding of end-to-end AR processes, from billing to collections to dispute resolution.
• Familiarity with credit risk management and compliance practices.
  
  

Talents:

• Proactive problem-solving and process optimization mindset.
• Ability to balance operational detail with strategic improvement.
• Recognized as a go-to expert within the team for difficult or unusual AR issues.
  
  

What's it like to work here?

• Remote Work
• 90-Day Work Anywhere: Work from anywhere for 90 days yearly.
• Autonomy & Growth: Flexible schedules, ownership, career investment.
• Customer Obsessed: Everything we do is for our clients.
  
  

Perks & Benefits

• Best Self Allowance: Annual stipend for personal growth.
• Recharge Days: Monthly company-wide day off.
• Career Growth: We invest in you.