hero

The Storyboard

Welcome to the Storyboard, a place to explore career adventures at start-ups and companies founded by Claremont alumni and the Claremont community. Choose your next adventure at a company where you’ll have an edge from day one, and leverage our Claremont network to build your career.

Also, make sure to check out our newsletter, StoryHouse Review, to find out more about these companies in the Claremont ecosystem.
Search 
jobs
Explore 
companies
Join talent network
Talent
My job alerts

Patient Services Support Specialist (TEMPORARY)

Nalu Medical

Nalu Medical

Customer Service
Carlsbad, CA, USA
USD 25-33 / hour
Posted on Apr 7, 2026
Position: Patient Services Support Specialist (TEMPORARY)
Location: Carlsbad, CA
Job Id: 242
# of Openings: 1

This role supports the Product Support team by processing warranty adjudication requests, assisting patients via the patient services line, and coordinating with internal teams to resolve product-related issues. The ideal candidate delivers high-quality customer service, manages requests efficiently, and communicates effectively across functions.

This is a full-time, temporary position estimated to last approximately 3 months. The role requires working onsite in our Carlsbad office; remote/hybrid work is not available.

RESPONSIBILITIES:
  • Assists the Product Support team in processing warranty adjudication requests
  • Answers incoming phone calls via the patient services line to assist patients with PIN resets, therapy disc clip inquiries, and field team contact requests
  • Escalates product support issues to field support engineers
  • Maintains high standards of personal presentation and promotes a professional personal and company image
  • Performs other duties and tasks as assigned
QUALIFICATIONS:
  • Minimum of 1 year of experience in product warranty evaluation and replacement procedures, including evaluating situations and data to legitimize requests
  • High school diploma required; Associate degree preferred
  • Strong communication skills; ability to communicate effectively among multiple teams and team members
  • Medical device industry experience preferred
  • Experience speaking with patients and or customers while using a call center management system preferred
  • Proficient in Microsoft Office Suite
  • Experience using an ERP system NetSuite preferred and a CRM tool
  • Excellent organizational and time management skills
  • Self motivated
Pay Range: $25 - $33 per hour
Apply for this Position
See more open positions at Nalu Medical
Privacy policyCookie policy