About the Role:

We are seeking an Operations Program Manager to partner with the CEO and senior leadership team, focusing on operational efficiency, process improvement, and cross-functional alignment. This role is for someone who thrives in creating clarity out of chaos, builds scalable systems, and loves driving measurable impact. The right candidate will be tech-forward and have 3-5+ years working for a SaaS company.

As the Operations Lead, you'll bring both strategic thinking and hands-on execution to create frameworks, optimize workflows, and ensure smooth collaboration across teams. This is a 100% Individual Contributor role where you'll lead initiatives that touch every corner of the organization. You will work closely with engineering and product teams to develop efficient, data-driven solutions.

If you're obsessed with organization, energized by untangling messy processes, and adept at building frameworks that scale, this role is for you.

What You'll Do:

• Drive Operational Excellence: Act as the CEO's strategic partner, designing and implementing scalable frameworks that eliminate efficiencies and optimize team workflows to align with long-term goals.
• Transform Mess into Momentum: Dive into organizational gaps, uncover inefficiencies, and build repeatable systems that create order and accelerate decision-making across the leadership team.
• Oversee Program Management: Own the management of company-wide meetings, agenda, and follow-ups, ensuring discussions are purposeful and actionable. You'll also lead the process of hiring and managing a full-team EA to enhance support.
• Create Scalable Frameworks: Design systems and processes that improve efficiency, foster transparency, and can be handed off to teams for long-term success before moving on to the next high-priority project.
• Enhance Cross-Functional Collaboration: Coordinate across Product, Marketing, Sales, Engineering, and Finance teams to align initiatives with strategic priorities, ensuring seamless communication and execution.
• Implement Data-Driven Solutions: Use automation, AI tools, and metrics to inform decisions, track progress, and ensure every operational improvement contributes to organizational goals.

What You'll Bring:

• 2+ years of experience in a SaaS startup in operations, BizOps, or a similar role.
• 5+ years of experience in project/program management, management consulting, or a high-growth startup environment (seed to Series C).
• Ability to navigate messy or inefficient systems and create impactful, scalable solutions.
• Exceptional organizational skills, with a talent for creating order, managing multiple priorities, and delivering results.
• High emotional intelligence and stakeholder management skills, fostering trust and collaboration at all levels of the organization.
• A strategic thinker who pairs big-picture vision with meticulous execution.
• Tech-forward mindset with proficiency in automation tools, AI platforms, and other technologies that drive operational efficiency.
• Experience working closely with engineering and product teams.
• Located in San Francisco, with the ability to work in-office 1-2 days per week (WeWork).

Why You'll Love this Role:

• Make an Impact: Directly contribute to shaping and scaling the company’s operational processes and strategic initiatives.
• Thrive in Autonomy: Bring your creativity and organizational genius to life, driving initiatives from inception to execution.
• Learn and Grow: Work directly with the CEO and leadership team, gaining exposure to high-level strategy and operations, setting you up for future leadership opportunities.

If you’re highly organized, thrive in a fast-paced, cross-functional environment, and have a passion for operational excellence, we’d love to hear from you!