Description

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Medscape / WebMD is seeking a dynamic, agile Account Manager to lead high-impact, multi-channel healthcare initiatives. This role is responsible for overseeing end-to-end digital project delivery, executing cutting-edge marketing strategies (including AI-driven visual campaigns), and expanding commercial relationships across global pharmaceutical and HCP accounts.

The ideal candidate thrives in fast-paced, innovation-focused environments, possesses strong client-influencing capabilities, and brings a proven track record of agile project execution and cross-functional leadership.

Key Responsibilities

• Client Leadership & Commercial Growth: Serve as the primary client interface across key medical affairs and pharmaceutical accounts. Identify organic growth opportunities, leading commercial discussions to expand campaign scopes.

• Innovative Digital Delivery: Oversee the development and maintenance of digital assets, including HCP platforms, patient caregiver websites, and multi-channel engagement initiatives.

• AI & Visual Campaign Execution: Lead cross-functional briefings with design, technical, and regulatory teams to pilot and scale innovative AI visual assets and modern marketing tech tools across diverse brand portfolios.

• Agile Project Management: Manage 6–8 concurrent projects, balancing strict regulatory compliance, tight client timelines, and budget accuracy (estimates, invoicing, financial tracking).

• Process Optimization: Identify and implement internal workflow efficiencies, resourcing strategies, and cross-departmental alignment to accelerate delivery timelines and boost audience engagement.

• Performance Reporting: Track, report, and analyze campaign metrics to demonstrate clear engagement uplifts and drive continuous improvement for clients.

Qualifications & Experience

• Experience: 3+ years of progressive commercial, campaign management, or account leadership experience within healthcare agencies, pharmaceutical consulting, or digital health environments. (Contract/project-based backgrounds welcome).

• Education: Bachelor’s degree required; Master’s degree (MSc) in a relevant analytical, health, or social sciences field highly desirable.

• Digital & AI Tooling: Proven experience working with AI visual development or adopting next-generation digital tools. Proficiency in platform management and CRMs (e.g., Salesforce, Veeva, Monday.com, Figma, Smartsheet).

• Communication & Precision: Outstanding written and verbal communication skills with a track record of high accuracy in client-facing documentation and financial administration.

• Stakeholder Management: Demonstrated ability to influence senior client stakeholders, manage regulatory review processes, and collaborate effectively with creative, technical, and analytical teams.