Real Time Analyst

Limeade

Limeade

IT

Navi Mumbai, Maharashtra, India

Posted on May 7, 2026

Description

Position at WebMD

About the Company:
WebMD Health Corp., an Internet Brands Company, is the leading provider of health information services, serving patients, physicians, health care professionals, employers, and health plans through our public and private online portals, mobile platforms, and health-focused publications. The WebMD Health Network includes WebMD Health, Medscape, Jobson Healthcare Information, prIME Oncology, MediQuality, Frontline, QxMD, Vitals Consumer Services, MedicineNet, eMedicineHealth, RxList, OnHealth, Medscape Education, and other owned WebMD sites.
WebMD®, Medscape®, CME Circle®, Medpulse®, eMedicine®, MedicineNet®, theheart.org®, and RxList® are among the trademarks of WebMD Health Corp. or its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For Company details, visit our website: www.webmd.com
Experience: 0-3 years
Qualification: Graduate in any discipline (Experience in MIS, Reporting, or Operations preferred)
Work Timings: 6:30pm to 3:30am IST
We are seeking a detail-oriented Real-Time Analyst (RTA) with a strong foundation in Excel-based reporting, operational coordination, and data analysis. The role will focus on real-time monitoring, reporting accuracy, and performance tracking while leveraging analytical tools to support workforce and operational decision-making.
This role is ideal for candidates with experience in MIS reporting, Operations, and Clients and Partners coordination, along with developing skills in data analytics and visualization.
Roles & Responsibilities
1. Real-Time Operations Monitoring
  • Monitor daily operations, including agent activities, queues, and task progress
  • Track delivery/service timelines and proactively highlight delays or deviations
  • Coordinate with operations teams to ensure timely resolution of real-time issues
  • Ensure adherence to schedules and operational SLAs
2. MIS Reporting & Data Management (Core Focus)
  • Maintain and update daily operational data using Excel trackers and reporting tools
  • Track key performance metrics such as SLA adherence, task completion status, and operational exceptions
  • Generate daily and weekly MIS reports with clear summaries and actionable insights
  • Perform data validation to ensure accuracy and reliability of reports
3. Data Analysis & Dashboard Support
  • Analyze data trends to identify performance gaps and improvement opportunities
  • Support dashboard creation using Excel (Pivot Tables, formulas) and Power BI (basic visualizations)
  • Assist in data cleaning, structuring, and preparation for reporting purposes
  • Work with both sample and live datasets to derive meaningful insights
4. Coordination & Stakeholder Management
  • Collaborate with internal stakeholders including operations, clients, support teams, and BPO partners
  • Track dependencies and follow up on pending tasks to ensure timely closure
  • Communicate performance updates, risks, and exceptions effectively
  • Provide support in resolving operational queries
5. Process Improvement & Continuous Learning
  • Apply analytical skills (Excel, SQL, Power BI) to enhance reporting efficiency
  • Identify gaps in manual reporting processes and recommend improvements
  • Support automation initiatives wherever applicable
  • Continuously enhance reporting frameworks and data practices
Position Requirements
Technical Skills
  • Proficiency in Microsoft Excel (Mandatory)
    • Data tracking and management
    • Basic to intermediate formulas
    • Pivot Tables
  • Basic knowledge of:
    • SQL
    • Power BI
    • Python (optional, for data handling)
  • Understanding of data cleaning and structuring techniques
Functional Skills
  • Strong attention to detail in data handling and reporting
  • Exposure to MIS reporting and operations tracking
  • Understanding of reporting processes and customer operations workflows
  • Ability to manage multiple tasks and priorities effectively
Core Competencies
  • Customer-focused mindset
  • Strong coordination and follow-up skills
  • Effective team collaboration
  • High ownership and accountability
Experience & Background
  • 0–3 years of experience in MIS, Reporting, or Operations roles
  • Candidates with recent upskilling in Data Analytics (Excel, SQL, Power BI) are encouraged to apply
See more open positions at Limeade