Join us as we empower the world to work out, creating healthier lives together.

Life Fitness / Hammer Strength’s Key Account Support Specialist supports our North America Health Club Key Account team in delivering exceptional service and a seamless experience for major Key Accounts. This role combines administrative accuracy, customer service, and sales support to drive account success while fostering strong cross‑functional alignment. With a focus on operational excellence and high‑touch partnership, the position ensures consistent support across quoting, order management, and day‑to‑day account needs - all while upholding our commitment to putting the customer first and raising the bar in fitness innovation.

This is a hybrid position based at our Global Support Center in Rosemont, IL (remote M/F; in-office T/W/Th). #LI-Hybrid

As Life Fitness / Hammer Strength's Key Account Support Specialist, you will:

Sales Support & Account Administration

• Serve as the sole support resource for major key accounts owning end-to-end‑ administrative, operational, and service duties for this partner.

• Support Key Accounts with the administration of forecasting and supply chain demand planning.

• Generate and analyze performance reports to assist with data-driven decision making.

• Assist with quoting Life Fitness and Hammer Strength products and services

• Maintain accurate account records in CRM and internal repositories.

• Update orders post-sale and manage product/address changes.

• Provide product details and respond to account specific information requests.

• Support Key Accounts with the administration of forecasting and supply chain demand planning.

• Prepare open-order summaries and pull sales data reports.

• Support facility design requests and other account specific needs.

• Collaborate cross functionally with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks.

Customer Service & Team Collaboration

• Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates.

• Support meetings with agendas, materials, and follow-ups.

• Deliver responsive, professional customer service to strengthen client relationships.

What Life Fitness / Hammer Strength is looking for in a Key Account Support Specialist:

• Bachelor’s degree required

• 2+ years of experience in sales support, customer service, or account management

• Demonstrated financial and analytical skills, including the ability to analyze and interpret Excel spreadsheets, validate data accuracy, and summarize findings for internal stakeholders

• Experience in fitness, wellness, or a related industry preferred

• Strong communication, organizational, and administrative skills

• Proficiency in Microsoft Office; Salesforce and Oracle experience preferred

• Ability to manage competing priorities and work effectively in a hybrid environment

At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply.

This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “lifefitness@myworkday.com” for U.S. opportunities.