About the Job:

As the Order Management and Collections Specialist, you will ensure that all orders are processed, invoices are accurate and sent out timely, and liaison with customers to ensure timely payments. You will have excellent attention to detail, solve problems, and provide collections insights to leaders.

Responsibilities:

• Ensure collections for invoices are received in a timely manner
• Complete vendor onboarding questionnaires, registrations for payment portals, complete bank verifications, and provide necessary documentation to customers for timely payment
• Coordinate collection efforts for past due invoices
• Manage customer inquiries and resolve billing issues, including ensuring internal records for customers are accurate and up to date
• Analyze Accounts Receivable balance, Days Sales Outstanding (DSO), and provide other analytics relating to Accounts Receivable to assist with cash forecasting
• Identify potential write-offs or reserves needed, including tracking customers with consistently late payments
• Lead projects to implement additional tools to assist with collections
• Ensure all orders are processed timely and accurately in NetSuite
• Process all invoicing and ensure invoices are sent to customers timely
• Assist in month end close process and metric reporting.
• Support audit and ad-hoc analysis.
• Partner cross-functionally with Deals Desk, Legal, Sales, Internal Tools and Support teams.

About You:

• High attention to detail.
• Strong written and oral communication skills.
• Excellent data analysis and problem-solving skills.
• Team player, proactive.
• Organized and able to juggle priorities.
• Proven ability to meet deadlines.

Qualifications:

• Minimum of 4 years in Order Management and Collections.
• SaaS or Software industry experience.
• Prior experience with NetSuite (Salesforce, Stripe, Avalara experience is a plus).
• Intermediate Excel.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

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