Customer Experience Associate at KAV (Part-Time)

We’re looking for a proactive, detail-oriented Customer Experience Associate to support our growing team in Buffalo, NY. In this role, you’ll help manage day-to-day CX operations and ensure that every customer receives excellent support from pre-order through delivery. You’ll work closely with our production and marketing teams and contribute to improving workflows as we scale.

Key Responsibilities:

• Support the Customer Experience (CX) team in daily operations, collaborating with production and marketing to maintain smooth workflows.

• Manage customer communication throughout the entire order lifecycle, providing support during the custom fit process.

• Help to handle customer correspondence during complex situations such as supply shortages, production delays, or new product launches.

• Help to design and implement automated processes to reduce manual tasks and enable scalable growth.

Expectations:

• Excellent written and verbal communication skills

• Ability to manage multiple priorities and communicate with cross-functional teams

• Experience with customer support tools (we use Gorgias and Shopify)

• Highly detail-oriented and organized

• Proactive mindset

• Located in Buffalo, NY with the ability to meet with team members in person 1-2x weekly