Looking for a job as a Head of Customer Engagement and Retention?

Let's make sure you're the candidate they can't ignore.

The job market right now is brutal. More applicants, fewer roles. And with AI fluency now the number 1 skill employers are looking for in 2026, the most effective way to stand out is to be upfront about how you work with AI and, most importantly, demonstrate your commitment and willingness to learn. It's not enough to just claim you're committed to learning AI - you need to prove it and that's where ivee comes in

.

What you'll learn:

• Using AI tools to spot churn signals and engagement patterns faster
• Using AI to personalise customer communications and lifecycle campaigns at scale
• Writing clear, effective prompts to get AI tools to actually help, not just generate generic messaging
• Using AI to support retention strategy, reporting and customer health scoring
• Knowing when to lean on AI and when to rely on your own judgement

What you're joining: ivee's community of individuals on the journey of upskilling and protecting their future through AI programmes and certifications.

Why?

Because in a job market this competitive, "I can retain customers" isn't enough anymore - the leaders getting hired are the ones who can say "I can retain customers and I know how to use AI to do it faster, sharper and smarter."

Your future isn't threatened by AI itself but it is threatened by someone in your field who knows how to use it better than you.

Sooo let's get you on your way to becoming an AI wizard!

Click apply to see our programmes.