Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

We’re a vertical SaaS platform serving residential field service professionals, combining core business operating and scheduling software with a broad set of fintech capabilities: ACH, card, and check payments, payroll, accounting, embedded spend cards, embedded consumer and business financing and customer communications tools: email, text, and direct mail marketing and messaging.

As a Senior Product Manager II, Risk, you lead our RiskSquad and partner closely with our Risk Operations and Risk Analytics domains to identify problems and solutions for the latest vulnerabilities in our platform. You work horizontally across 20+ product teams at HCP to identify platform risk and deliver scalable solutions that protect money movement, accounts, and communications without adding unnecessary friction for legitimate Pros and their customers.

As a technical, cross-functional PM who partners with Engineering, Data, and teams across the platform to identify fraud, security, and abuse risks in new and existing launches—and ship practical protections that balance safety, customer experience, and delivery timelines. You align stakeholders on vulnerabilities and mitigations, translate ambiguity into clear plans, and help lead incident response when emerging threats require rapid coordination.

You thrive in ambiguity, adapt quickly, and take ownership of Risk-related product initiatives. You are data-driven, customer-focused, and passionate about building systems that make a real difference.

Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Own or heavily influence the risk roadmap across critical pieces of functionality including payments risk, account takeover (ATO), money movement, and communications abuse/spam
• Partner heavily with your engineering squad and Risk Operations to identify and quantify risk, balancing loss prevention, user friction, conversion, support burden, and engineering cost
• Partner with Risk stakeholders to translate operational pain and data insights into shippable product changes; improve tooling and workflows
• Lead cross-squad initiatives: Partner with your engineering squad and feature-term product managers to define, scope, and drive risk protections that span multiple domains
• Design scalable risk capabilities including signals, limits, enforcement patterns, audit logs, and policy frameworks rather than one-off patches
• Drive incident response for emerging fraud/abuse patterns containment → remediation → retro → durable hardening
• Evaluate build vs buy and lead vendor/partner assessments when third-party solutions accelerate outcomes
• Communicate clearly with both technical and non-technical stakeholders; write crisp, concise docs to align decisions; high quality written proposals, communications and documentation are key to this role

Qualifications:

• 6+ years of product management experience with meaningful cross-team delivery, ideally in fintech, security, trust & safety, marketplaces, or comms platforms; payments experience a plus
• Bachelor's degree in a related field or equivalent work experience
• Excellent analytical skills; you can digest complex information and make recommendations
• Proven track record of leading high-impact product initiatives from concept to launch
• Strong written and verbal communication skills, and comfortable building strong relationships with stakeholders and teams across the company
• Experience operating autonomously and leading efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
• Proven ability to influence without authority across teams and stakeholders
• Strong prioritization and tradeoff judgment; can quantify impact and defend sequencing
• Comfort partnering deeply with engineering: can reason about systems, events, and enforcement mechanisms
• Data fluency: defines metrics, ensure instrumentation, and use data to iterate (SQL a plus)

What will help you succeed:

• Experience with account security patterns: step-up auth, device/session risk, credential stuffing defenses
• Experience with card and ACH network concepts - chargebacks/disputes, payout controls, ACH return handling, etc
• Experience with email/SMS deliverability, abuse prevention, rate limiting, and sender reputation
• Experience building shared platform services: rules/limits engines, risk signals pipelines, policy frameworks
• Vendor evaluation experience in fraud/risk/security tooling
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $147,600 - $164,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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