Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

🤜🤛 WHAT’S IN IT FOR YOU?

• 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!

We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀

As a Staff Site Reliability Engineer II, you play a critical role in a team that architects, builds, scales, monitors, and secures our cloud infrastructure. You lead performance and reliability improvements across Housecall Pro’s databases and data usage patterns, working cross-functionally to champion scalable, cloud-native systems that support self-service and high availability.

You bring deep technical expertise and a collaborative mindset to partner with product, engineering, and platform teams. You proactively identify and resolve production issues, focusing on long-term maintainability. You join developer calls, provide architectural guidance, and coach best practices with empathy and clarity. You navigate infrastructure trade-offs with ease and contribute to strategic initiatives related to security, compliance, and business continuity.

You thrive in fast-paced environments and are comfortable in on-call rotations, using your expertise to triage issues and guide resolutions. You are joining a squad committed to enabling a large, fast-moving engineering organization through reliability, mentorship, and scalable systems design.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Enjoy a mixture of schema design, reliability engineering, query and performance automation, security, and operations work
• Engage with engineers requesting support on a variety of projects related to infrastructure, observability, security and reliability
• Help develop and implement database scaling strategies like sharding, replication, and data partitioning for high-growth applications.
• Maintain and optimize MySQL and PostgreSQL databases for performance, stability, and security.
• Design, build, and maintain database schemas and storage systems that support scalable application growth
• Monitor and troubleshoot production applications and databases, ensuring high availability and performance
• Optimize cloud resources to ensure cost-effectiveness and scalability
• Collaborate cross-functionally to lead initiatives such as disaster recovery, ETL, data classification, software upgrades, and compliance
• Foster a culture of best practices by providing mentorship and technical guidance to junior team members
• Stay current with industry trends and emerging technologies, evaluating and integrating new tools and methodologies to enhance our service delivery capabilities

Qualifications:

• 8+ years of experience in DevOps, Software Engineering, Site Reliability Engineering (SRE), or related roles
• 3+ years of hands-on experience designing, implementing, and managing relational databases in enterprise or government environments
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience
• Extensive experience with cloud platforms and services (i.e. AWS, Azure, Google Cloud) and containerization technologies (i.e. Docker, Kubernetes)
• Strong background in monitoring and alerting tools (i.e. Prometheus, Grafana, Datadog) to ensure system reliability
• Strong knowledge of database architecture, data modeling, indexing, and query optimization
• Strong problem-solving skills and the ability to innovate and implement creative solutions
• Familiarity with infrastructure-as-code tools (i.e. Terraform, CloudFormation, Pulumi)
• Excellent communication skills to collaborate effectively with cross-functional teams
• Attention to detail and a commitment to producing high-quality results

What will help you succeed:

• Strong systems thinking and ability to balance long-term objectives with immediate priorities
• Comfort with discussing tradeoffs between B-tree and bitmap indexes
• Understanding (and helping others understand) Cardinality, Data types, Transactions and Constraints in database design
• Familiarity with monitoring and logging tools (e.g., Prometheus, ELK Stack)
• Experience with infrastructure automation and configuration management
• Understanding of software development and agile methodologies
• Strong problem-solving skills and a passion for identifying and implementing innovative solutions

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-REMOTE

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $136,000 - $170,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.