Care Coordinator - Medical Assistant
Harbor Health
POSITION OVERVIEW
Harbor Health is seeking Care Coordinators (Medical Assistant) to join our clinic operations team in
Austin, TX. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a
modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. In this pivotal role, you will apply your medical assistant skills and Harbor
Health-approved protocols to efficiently manage and organize incoming clinical communications,
ensure timely responses, and facilitate effective communication between providers and members.
You will work closely with our clinic care team to manage provider clinical inboxes, support
medication refill and care plan coordination, and address member questions and concerns —
bringing strong organizational skills, attention to detail, and a thorough understanding of clinical
terminology to everything you do, in alignment with our mission of transforming healthcare through
our payvider model.
POSITION DUTIES & RESPONSIBILITIES
Clinical Inbox & Communication Management
Monitor and prioritize provider incoming clinical communications, including member cases and portal messages, based on urgency, member priority, and clinical relevance
Route communications to the appropriate clinician or clinic staff for timely review and response; escalate urgent messages to the appropriate personnel for immediate attention
Serve as a liaison between providers, members, and other stakeholders; facilitate communication between clinicians regarding care plans, test results, and treatment updates
Maintain accurate records of all incoming and outgoing communications; document member inquiries, responses, and follow-up actions in the EHR or other designated systems
Review outgoing communications for accuracy, completeness, and adherence to clinical guidelines
Medical Assistant Clinical Support
Apply Harbor Health-approved protocols and delegated MA responsibilities when reviewing symptom-related messages, medication refill requests, and care plan questions submitted through the clinical inbox, escalating anything outside MA scope to the appropriate LVN, RN, NP/PA, or physician
Support medication refill intake and routing in accordance with approved protocols and provider orders; refill decisions remain with the authorized provider
Provide member reminders and reinforce provider-approved instructions on medications, care plans, and follow-up within MA scope of practice
Monitor incoming messages for red-flag symptoms or safety concerns and escalate immediately per Harbor Health protocol
Support chronic disease management and preventive care follow-up coordination as directed by the care team
Process Improvement & Team Support
Identify opportunities for process improvement and efficiency enhancement in clinical communication workflows
Collaborate with healthcare professionals to develop and implement best practices for inbox management
Provide training and support to clinical staff on effective inbox management techniques and tools
Offer guidance on navigating electronic communication platforms and EHR systems
Address inquiries and troubleshoot issues related to inbox management as needed
Participate in special initiatives at the direction of market leaders
DESIRED PROFESSIONAL SKILLS & EXPERIENCE
Active national medical assistant certification (e.g., CMA (AAMA), RMA (AMT), CCMA
(NHA), or equivalent)
3+ years of experience in a medical office or healthcare setting
2+ years of clinical experience as a medical assistant in ambulatory care, primary care, or a
similar outpatient setting
Strong organizational skills, attention to detail, and a thorough understanding of clinical
terminology and procedures
Comfort with technology, including the Microsoft suite of products
Prior experience using electronic health records, including data capture, data mining, and
reporting
Ability to manage multiple tasks simultaneously and maintain an organized, systematic
workflow
Flexibility in an ambiguous and dynamic environment with a positive, solutions-oriented
attitude
Demonstrated ability to engage effectively and with cultural sensitivity across diverse
populations
Strong problem-solving skills and sound judgment for identifying and escalating issues as
needed
Humility; ability to build trust through clear, consistent communication
Preferred: Experience with Athena or similar EHR and clinical messaging platforms
Preferred: Bilingual in English/Spanish
WHAT WE OFFER
Competitive salary and incentives
Generous PTO
10 paid holidays
Medical, Dental, and Vision Insurance
401(k) Investment Plan
Company Equity
COMPANY OVERVIEW
At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. If you are passionate about healthcare and want to build something new together, we'd love to hear from you. Please apply to be a part of our team!
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.
