Harbor Health

HR Business Partner

Texas | People Operations | Full-Time | Hybrid

POSITION OVERVIEW

Harbor Health is seeking an HR Business Partner to serve as a trusted, on-the-ground people leader across an assigned region of Texas clinic markets. This role sits at the intersection of employee relations, HR business partnering, and culture — handling complex ER matters while proactively building the manager capability and organizational health that prevents issues from arising in the first place. The ideal candidate brings deep employee relations expertise, sound judgment in ambiguous situations, and the ability to build credibility quickly with clinical and operational leaders at every level. This role reports to the Director of HR Operations, with a dotted line to the Chief People Officer for broader culture strategy alignment and high-stakes escalations, and is central to our mission of transforming healthcare through our payvider model.

POSITION DUTIES & RESPONSIBILITIES

Employee Relations & Investigations

• Serve as the primary ER resource for your assigned region, managing complex and varied employee relations issues across clinical and administrative staff populations
• Conduct thorough, fair, and impartial workplace investigations including harassment, discrimination, retaliation, and policy violations
• Synthesize complex situations into clear, actionable recommendations and resolution plans
• Partner with legal counsel and the Director of HR Operations on sensitive matters requiring escalation
• Document and track ER cases with appropriate confidentiality and rigor
• Identify ER patterns and trends within your region and surface proactive recommendations to leadership

HR Business Partnering & Manager Support

• Act as a trusted advisor to clinic managers, district leaders, and operational staff on all people matters within your region
• Coach managers through performance management processes, difficult conversations, and employee development
• Leverage AI tools to support manager coaching — drafting performance communications, preparing talking points for difficult conversations, and researching compliance scenarios in real time
• Translate complex employment law and compliance requirements into clear, actionable guidance for non-HR leaders
• Build manager capability and confidence through hands-on support, informal coaching, and targeted training
• Support workforce planning, role design, and headcount decisions in partnership with operational leadership
• Partner with the Director of HR Operations on organizational design and structure as markets evolve

Culture Building & Employee Experience

• Proactively identify and implement initiatives that minimize employee relations issues before they arise
• Reinforce Harbor Health culture and values consistently across all clinic locations within your region
• Support culture harmonization efforts related to acquisitions and organizational growth
• Conduct stay interviews, exit interviews, and pulse checks to understand the employee experience and surface improvement opportunities
• Champion an inclusive and engaging work environment across all assigned clinic locations

Compliance & HR Operations

• Ensure consistent application of Harbor Health policies, procedures, and practices across your region
• Partner with the HR Operations team on benefits, leave administration, and accommodations (ADA/FMLA)
• Maintain current knowledge of Texas employment law and federal regulations including ADA, FMLA, FLSA, Title VII, and EEOC requirements
• Support onboarding, offboarding, and the new hire experience for employees within your assigned markets

Data, Reporting & Projects

• Track and analyze people metrics and ER trends for your region, surfacing insights and recommending proactive interventions
• Contribute to Harbor Health People Operations projects, policy development, and cross-functional HR initiatives
• Participate in People Operations team planning and represent your regional perspective in broader HR strategy conversations

DESIRED PROFESSIONAL SKILLS & EXPERIENCE

Required:

• 5+ years of progressive HR experience with significant, demonstrated focus on employee relations
• Proven experience conducting workplace investigations and managing complex ER cases independently
• Strong working knowledge of Texas employment law and federal regulations (ADA, FMLA, FLSA, Title VII)
• Experience coaching and advising managers at multiple levels on HR and ER matters
• Demonstrated ability to work independently with excellent judgment in ambiguous, fast-paced environments
• Strong negotiation, influence, and conflict resolution skills
• Ability to build trust and credibility quickly with diverse stakeholders — from front-line clinical staff to senior leaders
• Strong organizational skills with the ability to manage multiple active cases and priorities simultaneously

Preferred:

• Healthcare industry experience, particularly with clinical or physician staff populations
• Experience in high-growth, multi-site, or post-acquisition environments
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification
• Familiarity with UKG or comparable HRIS platforms
• Experience working across multiple markets or geographies simultaneously
• Comfort using AI tools — such as Claude, ChatGPT, or similar — as a day-to-day work accelerator for drafting, compliance research, case preparation, and manager coaching support
• Bilingual in English/Spanish

WHAT WE OFFER

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401(k) Investment Plan
• Company Equity
• A meaningful opportunity to own your region and directly shape the employee experience across a growing clinical organization
• Professional development and growth opportunities within a scaling organization

At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!