AV Space Operations and Ownership

• Manages the operational health and user experience of conference rooms, executive briefing rooms, training rooms, collaboration spaces, and large event venues.

• Performs room-readiness checks, validates system functionality, identifies equipment failures or service risks, and coordinates corrective action before spaces are used.

• Maintains working knowledge of each space, including signal flow, control systems, displays, cameras, microphones, speakers, lighting, conferencing platforms, streaming tools, and supporting infrastructure.

• Maintains room inventories, system documentation, operating procedures, diagrams, configuration records, and lifecycle information.

• Coordinates preventive maintenance, repairs, warranty service, vendor support, upgrades, and equipment replacement to improve space reliability.

Event and Executive Support

• Provides technical planning, setup, operation, monitoring, and real-time troubleshooting for internal and external events.

• Supports executive briefings, leadership meetings, customer engagements, trainings, all-hands meetings, town halls, hybrid events, live streams, and other high-visibility programs.

• Partners with event organizers and stakeholders to understand requirements, confirm room capabilities, test content and equipment, and establish support plans.

• Communicates clearly during incidents and escalates complex issues to senior engineers, vendors, or subject matter experts when needed.

• Participates in event rehearsals, readiness reviews, and post-event assessments to improve future delivery.

Workplace and Cross-Functional Partnership

• Works closely with Workplace, Facilities, Security, IT, executive support teams, vendors, and event partners to deliver safe, reliable, and consistent space experiences.

• Provides AV input for office changes, room refreshes, construction projects, furniture changes, expansions, and technology improvements.

• Reviews proposed changes for operational supportability, user experience, equipment access, maintenance needs, and alignment with established standards.

• Builds strong working relationships and provides clear guidance on room capabilities, limitations, support requirements, and recommended solutions.

Response and Resolution

• Reviews AV incidents and service requests, contacts customers to understand the issue, and uses documented troubleshooting methods, logs, monitoring tools, and diagnostic utilities to identify solutions.

• Resolves or escalates varied room, collaboration, and event technology issues while keeping stakeholders informed of status and resolution.

• Documents technical work, case notes, known issues, how-to guidance, operating procedures, and support handoffs.

• Uses runbooks and known-problem documentation to resolve routine issues and contributes to root-cause analysis for recurring failures.

Product and Process Improvement

• Reviews room health, incident trends, utilization information, and event feedback to identify recurring problems and improvement opportunities.

• Recommends room technology enhancements, equipment replacements, monitoring improvements, workflow changes, and automation opportunities.

• Contributes to AV standards, runbooks, readiness materials, support procedures, and knowledge documentation.

• Collects and shares operational feedback with senior engineers, Workplace partners, vendors, and technical advisors.

IT Support and Project Contribution

• Provides basic IT troubleshooting and service-ticket support when not engaged in primary AV space or event responsibilities.

• Assists with common end-user issues involving devices, peripherals, connectivity, collaboration applications, and meeting technology, following established IT processes and escalation paths.

• Completes assigned AV and workplace technology project tasks accurately and on time, communicates risks and blockers, and supports testing and deployment activities.