Sr. Mgr, Field Services, South EMEA
GitHub
GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.
Locations
In this role you can work from Remote, France
Overview
GitHub is growing its Customer Engineering team and we're seeking experienced professionals to elevate our technical customer engagement efforts and grow our EMEA Enterprise Organisation, with a focus on new business as well as strengthening relationships.
In this role, you will lead, develop, and scale an Enterprise Field Services organization across South EMEA , partnering with strategic customers on complex, mission critical transformation initiatives. You will also collaborate closely with the regional sales director to ensure strategic alignment and coordinated execution of joint initiatives. You will act as a senior leader and coach, shaping technical strategy, influencing executive stakeholders, and ensuring consistent value delivery across large, multi-country Enterprise accounts. If you thrive operating at the intersection of technology leadership, customer impact, and organizational scale, this role offers the opportunity to drive meaningful outcomes for both customers and GitHub.
Responsibilities
Enterprise Customer & Industry Leadership
Manages a team of individual contributors, guiding them to analyze enterprise customer business priorities, recognize industry patterns, and assess local market conditions in order to help shape long-term technology strategies.
Provides direction to the team to connect GitHub solutions with major digital and AI transformation projects, navigate complex governance structures, and support multi-year enterprise plans.
Helps the team to align and influence business partners and customer stakeholders to target a technical win and to drive solution selection.
Executive Trusted Advisor
Serves as a senior technical and business advisor to enterprise customers, regularly engaging with executive and C-level stakeholders on behalf of the individual contributor team.
Coaches the team to advocate for enterprise customers, translating their strategic needs into actionable insights for internal GitHub teams.
Handles escalation of complex, high-impact customer issues to senior internal leaders, ensuring timely resolution for concerns raised by the team.
Technology Strategy & Transformation
Oversees the team's strategic analysis of enterprise customer environments, helping identify gaps and opportunities where GitHub solutions can provide unique value at scale.
Leads the team’s efforts to resolve blockers related to security, compliance, architecture, and operational readiness for enterprise deployments.
Enterprise Enablement & Adoption
Ensures the team follows structured enablement and adoption strategies to support enterprise-wide rollout and long-term value realization.
Strategic Sales Partnership
Collaborates with Enterprise Sales leadership to guide the team in influencing solution strategy, supporting complex deal cycles, and achieving technical wins.
Coaches the individual contributors to build strong, multi-threaded relationships across enterprise customer organizations.
Facilitates the utilization of global teams to gather information, collaborate on performance markers, and identify potential risks in customer accounts.
Helps develop content for marketing events.
People & Organizational Leadership
Leads a team of individual contributors, focusing on their talent development, success planning, and performance management within the Enterprise segment.
Coaches team members to act as a liaison for customers.
- Supports team members' pre-sales activities with large customers.
Qualifications
Required Qualifications:
- 7+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR Doctorate in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
OR equivalent experience.
- 6+ months experience leading others, formally or informally (e.g., coordinating work of others, providing guidance or mentorship, and contributing to a team’s operating rhythm and outcomes).
- Ability to travel up to 30% throughout the EMEA region to meet with customers, with occasional travel beyond this (e.g. USA) for company events.
- Fluent in English with business proficiency in French.
Preferred Qualifications:
Experience with DevOps and the Software Development Lifecycle; understanding of Application Security, AI tools, and CI/CD.
GitHub values
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
Manager fundamentals
- Model
- Coach
- Care
Leadership principles
- Create clarity
- Generate energy
- Deliver success
Who We Are
GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
Equal Employment Opportunity
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!