• Minimum of 4+ years’ experience in Technical Support (Network Engineering) and relevant troubleshooting working with the following:

• 802.1x Network security – Definite requirement

• Network Access Control – Application knowledge and working Experience

• Good Understanding on DHCP, DNS, Active directory certificate services

• Working experience on network monitoring and management tools is an advantage

• Wired (Switching/Routing) –Preferred.

• Associate degree or Technical Certification in Information systems and System/network troubleshooting or 3 years directly related career experience.

• Good working experience on NAC ( Network Access Control) applications

• Network monitoring/management Tools using SNMPV3

• Application Programming Interface (API) is added advantage

• Good knowledge on the following protocols:

o EAP-PEAP, EAP-TLS, EAP-TTLS… etc

• Working experience on DHCP, DNS servers

• Working knowledge on deploying VM’s / Managing them is added advantage

• Knowledge of TCP/IP, OSI model, Intermediate Switching and Routing knowledge.

• Good knowledge on the following protocols:

o L1 & Switching (VLANs, STP, LACP, etc.)

o Routing (VRRP, Static Routing, OSPF, etc.)

• Good Understanding and working experience on 802.1x authentication and Radius packet flows.

o 802.1x (EAP, EAP-TLS, PEAP, MAC and web authentication)

o Entra-ID / Intune (Basic understanding, working experience is an advantage)

o Application specific certification in windows like (Active directory certificate services, Mobile device management MDM) is an advantage.

• Excellent communications skills, oral, written and listening.

• Strong diagnostic and problem-solving skills and be able to interact effectively with customers to troubleshoot problems over the phone.

• More than three years of technical support role would be a plus.