Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Junior Process Executive – MRR will be responsible for retrieving medical records from various healthcare facilities on behalf of health plans and other clients for retrospective and prospective reviews.

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours.

Primary Responsibilities:

• Retrieve Medical Records, remotely, from healthcare providers and facilities ensuring all records are obtained in a timely and accurate manner
• Ensure compliance with all US federal and state regulations related to medical record retrieval
• Review medical records to ensure completeness and accuracy
• Utilize electronic health record systems to retrieve and store medical records
• Assists in team building and ensuring teamwork
• Maintain a detailed and accurate tracking system to monitor the progress of medical record retrieval requests
• Communicate with internal teams regarding the status of medical record retrieval requests
• Participate in the development and implementation of process improvements including software/hardware functionality, testing, and implementation to increase efficiency and accuracy
• Requires an individual to maintain the ability to work in an environment with PHI / PII data
• Performs Quality Assurance and Quality Control assessments on request
• Identifies areas of potential growth opportunity for the company and any process improvements to reduce issues
• May be assigned other duties, including supporting other departments
• Must maintain compliance with all company policies and procedures
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Any degree must be completed
• 6+ months of experience in BPO (Non voice process) with good communication skill
• Experience with Microsoft Word, Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
• Willing to work in different shifts / Saturdays and on Indian holidays

Preferred Qualification:

• Knowledge of US Healthcare Industry

Soft Skills:

• Solid attention to detail
• Problem solving skills, and attention to detail
• Excellent Verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects simultaneously and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High level of ethics, integrity, discretion, and confidentiality

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.