Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the office when there are meaningful engagements such as trainings, townhalls and executive visits. At the business’ discretion, travel may be asked to the team members to undergo training and conduct business meetings.

The Role

You will be part of a team in Manila to be responsible for the back-end operations of dealer coordination on sales performance. Analysts are expected to receive support calls or call dealers to coordinate on their sales performance.

• Develop GM platform Acumen and Knowledge: Socialize and serve as Subject Matter Expert (“SME”) with comprehensive understanding of the features, values, and benefits of, and enrollment in current program product offerings.

• Enhance Dealer engagement and satisfaction through proactive outreach and support with Dealers to inform them about new, relevant programs, updates, and promotions.

• Responding in a timely manner to Dealer inquiries and providing timely access to information on program details, resources, process assistance, and troubleshooting

• Improving Program adoption and compliance by addressing Dealer concerns promptly, assisting Dealers with resolving issues related to the Program, including inventory management, compliance, pricing strategies, and warranty concerns

• Streamlining communication between Program management and Dealers

• Maintaining a high level of satisfaction with Dealers through consistent, reliable, and professional support

• Helping maximize Dealer Pre-Owned operations including throughput, sales, retention, sales and service profitability, and customer loyalty.

• Proactive outreach to ensure Dealers are aware of available resources, compliance requirements, and upcoming deadlines.

• Reputation Management: Advise Dealer on recommended actions to improve online reputation.

• Call Tracking and Analytics: Advise Dealer on tracking analytics for better insights to reduce Call Fail Rate (“CFR”).

• Optimize Inventory: Advise Dealer relative to the appropriate quality and quantity of vehicles to be Certified for the Dealer’s market.

• Script/FAQ Development, Maintenance, and Customer Approval: Develop scripts and frequently asked questions for Customer ensuring Customer input and approval prior to using the scripts/FAQs in the CBCC. Maintain such scripts/FAQs ensuring that the information is fresh and accurate including getting Customer approval for any material changes to them.

• 1-3 Yrs experience in related role or industry ( e .g. Customer Service, Business relation Ship management L1/L2 Issue resolution, Customer Analytics)

• Bachelor's Degree in Business, Marketing or Equivalent Experience

• Proficiency in Power BI, KNIME, MS Excel, Sharepoint

• Strong communications and negotiation skills

• Ability to build and maintain relationships

• Ability to interpret and explain data and solve complex problems

• Experience with US based clients (mainly US platforms)

• Affinity with technology and/or familiarity with analytics tools and techniques

• Highly motivated and willing to learn and take on new challenges

• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results

• Ability to travel on an infrequent basis

• Willingness to work hybrid on night shift

• Highly motivated and willing to learn and take on new challenges

• Highly proficient in Microsoft Office applications

• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results

• Ability to work independently and with urgency to complete tasks in a dynamic, fast-paced environment