About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Host Manager is responsible for overseeing the operations of assigned clinics within their market, leading and providing direction to the Host Teams, ensuring members have an outstanding customer experience, effectively use the practice technology tools, organizing group meetings and most importantly delivering on the promise of an exceptional experience. The Host Manager performs many duties independently that require high levels of organization, attention to detail, and outstanding communication between multiple parties.

Job Responsibilities

• Oversees and manages the operational and administrative activities of their market in conjunction with the Practice Manager and Physician Manager

• Partners with cross-functional teams to plan, develop, and implement workflows, goals, and objectives to ensure quality health care experience, adherence to departmental and state policies, and uniformity across all clinics.

• Practices excellent employee relations with attention to employee needs and develops and mentors a high performing team. Promotes professional growth, development and accountability of staff through regularly scheduled staff evaluations.

• Analyzes and monitor compliance of all clinic metrics (Quality of Care, Member Experience, Wait times, Utilization, etc.) and creates and deploys action plans to drive success

• Analyzes and monitors clinic operations, such as member flow, schedule management, appointments, and staffing ratios; evaluates and adjusts staff assignments

• Delivers new programs and initiatives to deploy innovative approaches to the delivery of high- quality health services. Disseminates information on a variety of clinical, administrative, operational, and programmatic issues and/or improvements

• Partners with Practice Manager for onsite client events. Coordinates training, staffing, and member engagement with Crossover services.

• Assures that statistical and clinical records are maintained to meet state requirements, and complete monthly staff and compliance audits

• Provides continual process improvement including all administrative processes and/or services

• Demonstrates strong knowledge of Host Team standard workflows, including client specific initiatives and market specific offerings

• Demonstrates strong knowledge of employer-sponsored health insurance, including co-pays, co-insurance, and related benefit-specific requirements in order to support members

• Submits facilities requests

• Coaches, mentors, and develops team, including interviewing, onboarding and providing career development planning to Host Team

• Performs other duties as assigned

Required Qualifications

• Bachelor’s degree or equivalent experience

• 5 years of experience in customer service related position

• 3+ years of management or leadership experience

• Expected to travel to and from assigned clinics daily

Preferred Qualifications

• Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone, Chromebook), or client-based systems such as Microsoft or HP

• Excellent communication skills

• Proven organizational skills, great interpersonal skills, and ability to work as a key team member

• High level of ownership, accountability and initiative

• Comfort and efficiency with multi-tasking, issue resolution, and conflict management

• BLS (Basic Life Support) certification

Physical Job Requirements

• Requires standing, walking and sitting for extended periods of time

• Occasionally required to lift and carry items weighing up to 50 lbs

• Manual and finger dexterity and hand-eye coordination

• Requires corrected vision, hearing and speech within normal ranges

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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