About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

Job Responsibilities

• Manages primary care schedule and works closely with primary care leads to ensure adequate appointment availability.

• Coordinates primary care huddles and works with leads in the logistics involved for these events.

• Attends the daily MESS huddle, gives reports and updates the lead physicians on important developments.

• Answers phone calls in a timely and professional manner.

• Assists and helps coordinate onboarding new providers.

• Assist Host team with schedule rollouts.

• Schedules appointments and tracks primary care visits to ensure patient and appropriate team members are aware when certain visit thresholds are met.

• Work closely with primary care providers and leads and shares relevant patient information.

• Supports the primary care physician guild providers.

• Performs other duties as assigned

Required Qualifications

• Four year degree or equivalent experience

• Minimum 2 years of employment in customer service related position

• Minimum 2 years of managerial experience

• BLS (Basic Life Support) certification may be required.

Preferred Qualifications

• Proven organizational skills, great interpersonal skills, and ability to work in a team setting

• Highly organized and excellent communication skills

• Creative and flexible

• Excellent follow-through and have strong task execution skills

• Able to handle ambiguity when problem solving

• Strong work ethic and take pride in detailed oriented approach to work

• Thrive in a fast-paced and rapidly changing environment

Physical Job Requirements

• May require standing, walking and sitting for extended amounts of time.

• Occasionally lift and carry items weighing up to 50 lbs.

• Manual and finger dexterity and hand-eye coordination

• Includes full range of body motion including potential of handling and lifting patients.

• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.

The base pay range for this position is $31.69 to $41 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for a comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

#LI-Onsite