About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Practice Manager is responsible for leading day-to-day practice management and serves as the manager of the nursing team. As part of onsite management team with the Physician Manager/Lead and Account Management, the Practice Manager guides the clinical and administrative operations of the multidisciplinary, integrated primary care service, which is focused on achieving Crossover’s quadruple aim: 1) decreased health care spend, 2) increased quality, 3) improved patient engagement, and 4) strong employee/provider engagement.

Job Responsibilities

• Collaborates and leads with an interdisciplinary leadership team to: improve quality of care; ensure appropriate, safe, and effective quality patient care; and overall clinic efficacy.

• Provides patient care, using Crossover’s patient-centered medical home approach.

• Manages a nursing team which supports Primary and specialty care (e.g., RNs, LVNs, MAs, etc.) across multiple onsite clinics

• Partners with the onsite management team, the finance team, and regional/market leadership to develop and implement annual clinic goals and operating plans, including achieving operating system metrics, practice outcomes, growth targets, population analytics, patient operating performance, and financial metrics.

• Collaborates on leading the implementation of new health technologies, products, services, and programs

• Implements/optimizes Crossover’s operating system, ensuring quality and compliance goals and metrics are achieved.

• Partners with the onsite management team, the finance team, and regional/market leadership to develop and manage clinic budgets. Identifies and recommends account growth ideas.

• Partners with the onsite management and customer success team to develop plans for maximizing client outreach and increasing clinic utilization.

• Identifies and recommends actions to enhance current services, partners with the onsite management team on developing and implementing new services.

• Hires, coaches, and develops staff. Assists in onboarding and training new team members. Encourages continuing professional education and development to enhance learning and meet licensing expectations. Provides guidance and direction to team members, including nurses, hosts, operations leads, and care navigators (site specific).

• Manages inventory and orders clinic supplies; manages suppliers, partners and other vendor relationships to ensure contracts and services performed meet Crossover’s expectations.

• Manages and ensures all clinical, financial, and administrative client and corporate data is captured and reported correctly.

• Manages clinical quality and compliance systems, including identifying key trends for improvement

• Collaborates with various departments to ensure that onsite clinics are compliant with regulatory bodies

• Co-leads clinic-wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, which includes clinical practice updates.

• Manages the schedule for efficiencies and optimal staff coverage, including PRN talent pools.

• Performs other duties as assigned.

Required Qualifications

• Licensed Vocational Nurse or Licensed Practical Nurse from an accredited school

• Active LVN/LPN license

• Minimum 8 years of clinical experience

• Current BLS ( Basic Life Support) certification

• Minimum 3 years of experience staffing and managing a team of employees

• Minimum 3 years experience operating and managing a multi-speciality, multi-provider Wellness Center, or equivalent

• Minimum 3 years of experience utilizing health analytics information - able to measure, analyze and report back key clinical information to patients, care teams, and client representatives

Preferred Qualifications

• Advanced degree (MS, MBA, and/or MPH) from a recognized college or university, or equivalent senior-level experience is preferred.

• Experience in applying continuous improvement methodologies

• Proficiency in healthcare analytic tools, systems, and analysis

• Certification in Occupational Health (COHN/COHN-S) may be required for some sites

• Experience with workers compensation or disability case management

• Specific experience with primary care, physical medicine, coaching, occupational health and other ancillary services

• Outpatient care and urgent care experience

• Advanced training or certification in management of clinic operations.

• Excellent communication, interpersonal, and organizational skills to serve as a trusted advisor to the client and leader to team members.

• Excellent computer skills with knowledge of Apple and Google-based technology or client technologies such as Microsoft or HP

• Passion for delivering a best-in-class patient care experience in an integrated patient-centered primary care model

• Creative, flexible and easily adapts to changing priorities

• Energetic, takes initiative and able to work in a team environment as well as autonomously when needed

• Exhibits a strong work ethic, flexible, innovative, efficient and focused on results/outcomes

• Sets the standard for personal integrity, honesty, teamwork, transparency, and accountability

Physical Job Requirements

• May require standing, walking and sitting for extended amounts of time.

• Occasionally lift and carry items weighing up to 50 lbs.

• Manual and finger dexterity and hand-eye coordination

• Includes full range of body motion including potential of handling and lifting patients.

• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

#LI-Onsite