Dashboard Manufacturing Technical Support Engineer, Meraki
Cisco
As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.
Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.
Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.
You will be the support and technical expert responsible for the success of Cisco Meraki manufacturing strategy. This is a cross-functional and dynamic role, where you will collaborate with various teams including Engineering, Support, and external parties. As a trusted advisor and executor, you will be a part of a fun and dynamic team constantly pushing the boundaries of what is possible.
Responsibilities:
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Provide technical leadership in Dashboard manufacturing-related activities, serving as the go-to expert for troubleshooting and ensuring seamless operations.
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Collaborate closely with the Meraki SF/Taiwan/Sydney teams, multiple Joint Development Manufacturers (JDMs) and Contract Manufacturers (CMs) to ensure the highest quality standards and adherence to engineering specifications.
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Act as the recognized authority on Cisco Meraki technologies, offering guidance and support to all teams at the CMs & JDMs and contributing to technology roadmaps.
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Lead efforts to align compliance and manufacturing timelines for both new product platforms and existing lines, optimizing efficiency and quality.
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Support existing structure for issue and bug tracking, working closely with software engineering teams to ensure timely resolution and continuous process improvement.
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Serve as a key liaison between CMs, JDMs, project managers, and engineering teams, validating and actively participating in the resolution of complex manufacturing-related issues and escalations.
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Take ownership of authoring and regularly updating comprehensive internal documentation covering various manufacturing lines, products, and processes.
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Be prepared for frequent domestic and international travel (up to 35% of the time) to provide on-site support for critical projects, demonstrating a commitment to excellence and problem-solving.
Qualifications:
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A minimum of 5+ years of hands-on enterprise networking experience with a strong background in troubleshooting complex issues and implementing enterprise networking technologies.
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Proven experience working closely with manufacturing partners and engineering teams across multiple time zones to support manufacturing lines.
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Demonstrated experience in collaborating with cross-functional teams and managing multiple external partners effectively.
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Exceptional communication skills with the ability to simplify technical concepts and convey them effectively to various stakeholders.
Bonus
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2+ years of experience in performing manufacturing support. Familiarity with Meraki Dashboard is very desirable.
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Solid working knowledge of networking technologies and fundamentals to provide comprehensive technical support.
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Familiarity with manufacturing process stages (EVT, DVT, PVT, MP) and a track record of successfully navigating each phase.
Personality and Background:
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Demonstrates unwavering patience and persistence when confronting complex and challenging situations.
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Be exceptionally organized and detail-oriented
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Excited about new technologies and willing to creatively solve problems
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Bachelor's degree in electrical engineering, Computer Engineering, Computer Science, or equivalent experience is a plus
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A fun mnemonic for OSI layers
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.