Meet the Team

Join the Enterprise Operations Center (EOC) within Cisco IT, a critical team dedicated to providing best-in-class IT Service Management. We ensure all IT services are monitored 24/7 to prevent outages and swiftly resolve them if they occur, playing a vital role in managing major IT incidents and related problems. Our team, located in San Jose, RTP, and Bangalore, fosters a collaborative and fun culture where creative thinking and new ideas are highly encouraged, making it an exciting environment to contribute to operational resilience.

Your Impact

Lead the organization's efforts in identifying, responding to, and recovering from cybersecurity and major operational incidents, ensuring operational resilience. Drive the implementation of standard processes in incident management, coordinating multi-functional teams during critical events. Serve as the central point of contact during high-impact incidents, ensuring timely and accurate communication with collaborators and leadership. Coordinate with IT, security, application, and business teams to ensure swift resolution and root cause analysis. Continuously improve the incident response process by conducting simulations, analyzing trends, and collaborating with Problem and Change Management teams to minimize impact.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Security, or a related field.
• 8+ years of experience in IT incident management, security operations, or related roles.
• Proficiency in ITSM tools (e.g., ServiceNow, Jira Service Management).
• Experience running critical incidents in high-pressure environments.
• Proven experience (e.g., 3-5+ years) working in an Agile environment, ideally in a leadership or project management capacity.
• Experience with scaled Agile frameworks (e.g., SAFe, LeSS).
• Familiarity with Agile project management tools (e.g., Jira)
• Deep understanding of Agile methodologies, including Scrum and Kanban.
• Proficiency in Agile practices such as sprint planning, backlog management, user story writing, and facilitating ceremonies.
• Strong communication, interpersonal, facilitation skills, leadership, and decision-making skills.

Preferred Qualifications

• Experience with ITIL processes, particularly in Incident, Problem, and Change Management.
• Understanding of AI/ML fundamentals and their application in IT monitoring and automation.
• Strong skills in data analytics (e.g., Python, SQL, or data visualization tools).

Why Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.