Network Support Engineer - Cisco Meraki
Cisco
*For this role, we request your presence in the office two days a week. This time together is designed to foster strong relationships and provide direct access to resources and collaborative support.
- Solid understanding of network technologies (including firewalls, content filtering, routing/switching, VLANs and wireless) and hands-on experience with configuring and troubleshooting these technologies in real-world environments.
- Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, UDP, RADIUS 802.1x, OSPF, etc.
- 2-5 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers.
- 2-5 years of experience in computer networking related problem solving, critical thinking, and troubleshooting.
- Demonstrated ability in troubleshooting WiFi networks.
- Experience acting as a primary point of contact in customer escalations.
- Proficiency in both written and verbal English communication, with the ability to convey complex technical concepts clearly and concisely.
- Capable of effectively communicating with internal and external partners, fostering strong working relationships and collaboration.
- Outstanding customer service skills, with a focus on understanding and addressing customer needs promptly and effectively.
- Excellent time management skills, demonstrating the ability to prioritize multiple tasks, follow through on commitments, and maintain attention to detail.
- Collaborates within cross-functional teams, fostering a supportive and inclusive environment.
- Able to provide constructive feedback to peers when needed.
- Networking certifications: CCNP, CWNA, etc.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.