Meet the Team

This team’s focus is to help customers deploy and operate their networks while applying fixed techniques that will help them to efficiently operate their Cisco’s solutions. Our dedication is to deliver THE BEST possible customer experience.

Through collaborative tools, Intellectual Capital, and outstanding technical expertise, you will deliver hardware and software solutions to our most critical customers. As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, you can learn and apply software and traditional network engineering solving methodologies.

Your Impact

• You will interact with and support our customers remotely.
• Apply sophisticated fixed techniques to provide outstanding solutions to our customers' individual needs.
• Work on critical, overly sophisticated problems and partner with engineering and development teams to resolve customer problems.
• Collaborate with teams to help reproduce and resolve customer issues.
• While getting experience in the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.

The Technical Consulting Engineer is a hybrid position. Candidates should reside in Mexico and plan to be able to work from the Mexico City office.

Minimum Qualifications

• Active or expired CCNA, CCNP, or equivalent certifications, or related work experience.
• Strong analytical skills and experience working with Cisco Wireless platforms and RF environments.
• At least 3 years of experience in the networking industry, including familiarity with networking products and protocols.
• Knowledge of IP networking, including Layer 2 and Layer 3 protocols, LAN/WAN, TCP/IP, DHCP, DNS, routing, SNMP, NETCONF, and Quality of Service (QoS), is preferred.

Preferred Qualifications

• BS in a technical field (such as CS, EE, IT) or equivalent 3+ years related experience in Customer Service and Support.
• Experience analyzing network traffic and packet flows using tools such as Wireshark, Omnipeek, or similar.
• Experience with server virtualization technologies, including but not limited to VMware ESXi, Microsoft Hyper-V, Linux KVM, and ENCS NFVIS.
• Administrative experience with Linux-based hosts, servers, and devices, including performance monitoring, log analysis, and user management.
• Experience with a variety of Cisco wireless platforms, such as AIREOS, IOS-XE, IOS/COS/Catalyst Access Points, Cisco Spaces, CMX, Prime Infrastructure, Catalyst Center, and Embedded Wireless Controller (EWC).

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.