Meet the Team

Cisco IT is a transformation engine enabling people to do the best work of their lives. Our vision is to be admired as the world’s best IT organization. We lead with user experience, embrace agile ways of working, drive engineering effectiveness, and deliver with Cloud first, shift left, AI powered technology.

In CRM Engineering Transformation Office(CETO)-Support Case Management, we deliver robust solution for smoother operations, ensuring efficient management and resolution of technical support cases. With a blend of technical expertise and functional knowledge, we streamline case workflows, provide seamless integration, and drive continuous improvement in customer experience.

Your Impact

When you work with us, you will be part of a highly empowered collaborative ‘FUTURE IT’ team who is passionate about the use of technology to deliver unprecedented business outcomes. You will work with businesses partners, internal and external partners, Cisco’s outsourced partners, and multi-functional teams.

As a Software Engineer, you will work with a dedicated group of developers, data analysts, business analysts, architects, project managers, DevOps engineers, and infrastructure service teams. You will collaborate closely with IT service owners, product owners, and development teams, partnering with multi-functional IT and business teams to drive success.

Minimum Qualifications

• A minimum of 4-5 years of professional experience
• Bachelors or Masters in Computer Science or Computer Engineering, Information Technology, or Mathematics
• Expertise and hands-on experience with Java, Angular (Full Stack), Mongo, Kafka, Docker,
• Kubernetes, jboss, Spring, Splunk, REST APIs
• Highly skilled in Cloud Native Architecture, Microservices Architecture and Event Driven Architecture
• Strong knowledge of route handling, request/response handling, and middleware usage
• Analyze and solve complex technical problems, ensuring the robustness and scalability of solutions
• Knowledge of microservices architecture and building microservices using Spring Boot
• Experience in automated deployment pipelines
• Ability to work independently and as part of a team collaborating with cross-functional teams located in different time zones
• Write clean, maintainable, and efficient code following best practices and coding standards
• Implement and maintain unit tests and conduct thorough debugging to ensure the highest quality of applications
• Keep up to date with the latest industry trends and technologies to ensure our applications remain cutting-edge

Preferred Qualifications

• UX/UI experience is plus
• Understanding of AWS
• Experience with Python, GenAI models, deep learning, NLP techniques and large language models (LLMs)

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.