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Customer Success Specialist - Security - SSE

Cisco

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Customer Service, Sales & Business Development

London, UK

Posted on Mar 31, 2025

Meet the Team

The Security Customer Success Specialist (CSS) role is a highly visible, strategic advisor and technical authority who engages with customers to accelerate their onboarding and adoption of Cisco products and solutions and drive business outcomes.

The Security CSS will collaborate closely with account teams, sales specialists, and delivery teams to ensure an optimal customer experience. They will deliver Customer Consultations, Accelerators, and virtual events to support customers in progressing along their adoption journey.

The team main focus is to onboard customers and participate in their adoption journey for Cisco Cloud Security products including Cisco Secure Access, Cisco Umbrella, and Cisco Secure Connect.

Your Impact

Act as an invaluable technical advisor and subject matter expert for Cisco Cloud Security customers and partners.
Provide strategic guidance and advisory services to ensure successful onboarding and adoption for Cisco Cloud Security products including Cisco Secure Access, Cisco Umbrella, and Cisco Secure Connect.
Collaborate closely with Technical Support, Engineering, Product Management, Customer Success, and Sales teams to understand customer and partner environments, requirements, and use cases, with strategic mindset to achieve technical excellence.
You are able to explain technical concepts and give clients guidance and vision about the solution. You have a detailed understanding of the aligned technology/specialization areas, including features and use cases.
You love customer interactions, understand customer needs and align architectural and vertical expertise to multi-functional teams.
You will actively collaborate with customers and partners to drive product utilization, ensuring they realise the solution´s value tailored to their use cases.

Minimum Qualifications

5+ years in customer facing Support, Professional Services, Implementation or Client Services roles
Experience with Security Products eg: Web proxy, DNS, firewall, IPSec, IPS, DLP and CASB
Candidates must possess a CCNP certification or higher, or demonstrate equivalent proficiency. In the absence of certification, proven experience in implementing and managing advanced Cisco enterprise networks is required.

Preferred Qualifications

Expert understanding of common network protocols including TCP/UDP, DNS, DHCP, HTTPS, SAML and VPN technology
Experience with the Secure Service Edge (SSE) product space
Knowledge with any/all: Directory services (Microsoft, Okta, PingFed), OS (Windows, Mac, Linux), VMWare ESX/ESXi, Cloud platform (Amazon, Google, Azure), Meraki
Good communication skills
BA/BS degree (or equivalent expertise) and/or CCNP or above, or equivalent proficiency

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.