What You´ll Do:

• Be a trusted technical authority to global Cisco customers and partners.
• Work with customers via collaboration tools to tackle highly sophisticated technical issues.
• Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
• Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.
• Be the first to lay hands on the latest and greatest technologies in the field of networking security.
• Recreate customers technical problems in internal pioneering Cisco lab.

Who You Are:

• 4+ years of related experience involving customer support element in Security technologies.
• CCNP level knowledge or equivalent (Cert not required).
• Solid understanding of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols.
• Knowledge and experience in at least one of the network security technologies: Cybersecurity, Firewall, VPN, IPS.
• Evidence of troubleshooting skills.
• Good Knowledge of Linux / UNIX command line tools / environment.
• Proficient in English, written and spoken.

We´ll be very impressed if you can show one of these:

• Capture analysis (Wireshark, tcpdump, etc.).
• Advanced Linux, & Windows skills
• Knowledge in cloud providers: Azure, AWS, Google Cloud, etc.
• Experience with Docker, Kubernetes and DevOps
• Scripting languages (Python, Golang, etc.).
• Experience configuring, troubleshooting Cisco security products.
• Relevant industry certification.
• Presentation and training skills.
• Writing technical documentation skills.

Development Opportunities:

• Grow your technical and soft skills.
• Ability to communicate in seminar and conferences such as Cisco Live and partner meetings.
• Support in pursuing Cisco certifications.
• Chip in to Cisco intellectual capital (Automation projects, Hackathons, etc.).
• Mentoring and coaching.
• Becoming Subject Matter Expert (SME).
• Giving back to local and global community (charity events).

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.