As a Sr Tax Analyst – Managed Returns, you'll help customers navigate complex tax compliance requirements by providing timely, accurate guidance on Avalara's Managed Returns service. You'll own customer inquiries from start to finish, partnering across teams to resolve issues, reduce compliance risk, and deliver an outstanding customer experience.

You will be part of the Case Management team and reports to the Manager - Tax & Compliance.

• You will oversee customer cases from initial inquiry through resolution, ensuring timely, accurate, and complete outcomes.
• Provide clear guidance on the setup, maintenance, and ongoing use of Avalara's Managed Returns service.
• Manage case priorities to meet service level agreements, minimize case aging, and reduce escalations.
• Communicate with customers, other teams, and tax jurisdictions, including leading customer calls when needed.
• Partner with teams to remove blockers and improve resolution times.
• You will use AI tools to accelerate case research, summarize case history, draft communications, and improve workflow efficiency, validating all outputs for accuracy.
• You will contribute to process improvements, documentation, and knowledge sharing that strengthen team performance and service quality.

• Bachelor's degree in Accounting, Finance, Business, or a related field.
• Two or more years of experience in case management, tax or compliance operations, or a customer-facing role managing complex inquiries.
• Experience managing high-volume case queues while meeting service level agreements and deadlines.
• Advanced Microsoft Excel skills, including functions such as VLOOKUP and Pivot Tables, with the ability to work across multiple systems.
• A collaborative, approach with a commitment to continuous improvement, including using AI responsibly to improve case quality, increase efficiency, share best practices, and enhance team performance.

#LI-Onsite

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.