Role Summary

The Senior Tax Analyst is a critical contributor to Avalara for Hospitality (AFH), supporting enterprise-level customers with complex, high-liability indirect tax compliance across multiple jurisdictions. AFH supports some of Avalara’s largest customers, where accuracy, timeliness, and risk mitigation directly impact revenue retention and brand trust.

As AFH continues to scale in complexity and transaction volume—particularly with Online Travel Agencies and Hotel Management Groups—this role ensures accurate multi-jurisdictional filings, reduces compliance risk, and strengthens enterprise customer confidence. This position directly protects customer revenue, mitigates tax exposure, and supports Avalara’s AI-first operational strategy.

How This Role Elevates Avalara

- Protects enterprise revenue through accurate, on-time multi-jurisdiction filings.
- Reduces compliance risk exposure across high-liability customer portfolios.
- Increases operational scale through AI-enabled workflow improvements.
- Enhances customer trust as a knowledgeable, proactive point of contact.
- Raises team capability through documentation, process improvement, and AI best practice sharing.

Responsibilities

- Own end-to-end preparation and filing of multi-jurisdiction indirect tax returns, ensuring 100% on-time submission aligned to SLAs.
- Serve as primary compliance contact for assigned enterprise customers.
- Analyze transactional data to identify discrepancies or filing risks prior to submission.
- Complete month-end reconciliations to align reported liability with customer expectations.
- Resolve advanced customer inquiries and tax notices with minimal supervision.
- Execute quality assurance reviews related to tax content and jurisdictional updates.
- Improve cycle time, accuracy, and scalability through process and technology enhancements.
- Collaborate cross-functionally to strengthen compliance execution and customer experience.

12-Month Success Signals

- Independently manage assigned enterprise customers with minimal escalation.
- Achieve consistent 100% on-time filing performance.
- Maintain high accuracy rates with reduced rework or notice volume.
- Implement at least one documented AI-driven workflow improvement.
- Reduce manual review time per filing cycle while maintaining quality.
- Demonstrate strong working knowledge of AvaTax and Returns Console.
- Successfully onboard smaller new customers independently.

AI Expectations

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- Elevate team capability by sharing AI best practices and contributing to broader adoption

- Leverage AI tools to accelerate month-end reconciliation and filing cycles.
- Draft executive-level communications using AI while applying professional judgment.
- Use AI to summarize customer issues and actions.
- Quantify measurable impact such as reduced review hours or improved on-time filing rates.
- Implement at least one AI-enabled workflow enhancement within the first 12 months.
- Apply AI responsibly in alignment with Avalara security standards.
- Share AI best practices to elevate team productivity.

Qualifications

- Bachelor of Science in Accounting, Finance, or related field.
- 1–3 years of experience in indirect tax (Sales & Use, Communications, Lodging, or similar).
- Experience with multi-jurisdiction tax filings.
- Strong analytical skills and intermediate proficiency in Microsoft Excel.
- Demonstrated ability to manage deadlines in a high-volume environment.
- Strong written and verbal communication skills.
- Proven application of AI tools to improve efficiency, accuracy, or customer experience.

Bar Raiser Expectations

• Raise standards for case ownership, resolution quality, and customer communication
• Improve team capability through knowledge sharing, documentation, and peer support
• Reduce repeat issues by identifying root causes and improving processes
• Increase efficiency by simplifying workflows and eliminating unnecessary rework
• Improve customer outcomes through clearer communication and faster resolution
• Leave processes, documentation, and team performance stronger than they found them
• Use data and AI to improve execution quality.
• Elevate peer performance through knowledge sharing.

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.