The Marketplace Customer Account Manager manages and grows the net revenue from Avalara customers through up-sell, cross-sell, and add-on opportunities. You will develop long-lasting customer relationships in the evolving world of tax and VAT compliance. You excel at work creating value for the client, and have account management and sales skills. You will report to the Director of Marketplace Sales.
What Your Responsibilities Will Be
Responsible for customer retention throughout the renewal sales cycle
Provide forecasts to direct manager and track customer and partner interactions, using Salesforce
Articulate and present the value delivered by Avalara products and services to multiple levels within an organization to ensure renewal
Understand a clients' business environment and uncover areas of growth or new opportunities to explore.
Partner with the our teams including: engineering, product, finance, and global customer support team to promote client retention and satisfaction
Use the broader internal team to address client satisfaction issues
Create and document playbook, dashboards and models ensuring repeatable processes and scale
Be the subject matter expert and product knowledge expert to provide valuable relevant recommendations to clients.
What You'll Need to be Successful
Minimum 8 years of individual quota-carrying sales experience
Experience in the ecommerce/marketplace space; related tax compliance issues ideal.
Can navigate business processing and industry trends
Experience developing strategic relations at the senior level
We require working with or for a marketplace along with an understanding of logistics and carrier operations.
5+ years of experience negotiating contracts or facilitating resolution to customer problems
Experience achieving performance goals including quotas, revenue targets or other measurements
#LI-Remote
Avalara is an AI-first Company
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.
You’ll bring experience using AI and AI-related technologies, ready to thrive here.
You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
How We'll Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.