The Technical Account Manager (TAM) – E-Invoicing & Live Reporting is an important member of Avalara's customer support organization, responsible for managing strategic enterprise relationships and ensuring compliance with local regulatory demands.

You will be the primary technical contact and escalation point for high-value customers using Avalara's E-Invoicing and Live Reporting (ELR) solutions. You'll deliver expert technical support and an exceptional customer experience, while being a trusted partner in helping customers meet complex regulatory requirements.

You'll work with teams across product, engineering, compliance, and support to resolve technical issues and advocate for your customers' needs.

You will report to the Diorector, Product Support.

• Be the primary technical advisor for assigned enterprise accounts using Avalara's ELR solutions.
• Ensure timely resolution of complex technical issues and escalations, meeting enterprise-level expectations for responsiveness and accuracy.
• Troubleshoot integration challenges, API errors, platform behaviors, and data formatting issues (e.g. XML, UBL).
• Manage technical case workload and provide regular customer updates with transparency and urgency.
• Maintain detailed understanding of each customer's compliance requirements, technical environment, and integration architecture.
• Proactively identify recurring issues and collaborate with our teams to drive improvements and reduce customer effort.
• Represent customer needs internally and help prioritize development and compliance updates.
• Create documentation and technical knowledge resources to reduce friction and improve support outcomes.
• Stay current on changes in the e-invoicing regulatory landscape and Avalara's product roadmap.

• Fluency in German and English, both written and spoken
• 3+ years of experience in a technical support or technical account management role supporting enterprise or high-value SaaS customers.
• Experience building relationships with senior stakeholders.
• Experience working through complex issues involving data formats, integrations, and platform behavior.
• Experience dealing with escalations and deadlines in a customer-facing environment.
• Bring hands-on troubleshooting experience using logs, tools, and data diagnostics.
• Be comfortable working both independently and collaboratively across global teams
• Background in ERP platforms, tax compliance, FinTech, or accounting software.

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.