You will lead the design, execution, and continuous optimization of Avalara’s internal seller and partner commission programs while managing and developing a global commissions team across the U.S. and India that supports both GTM and Partner ecosystems. As a strategic leader in Avalara’s operational transformation, you will build scalable, transparent, and automated commission processes, working closely with Revenue Operations, Partner Ops, Sales Leadership, and Finance to ensure clarity, alignment, and accuracy across plans and payouts. You will own the commissions system infrastructure—primarily Xactly—advancing automation, integration, reporting, and process efficiency, while overseeing the monthly commissions cycle with a focus on reducing cycle time and minimizing support tickets. Acting as the primary escalation point for field-facing issues, you will provide clear, timely, and empathetic communication, and you will lead change management efforts to ensure new policies, processes, and systems are successfully adopted. Additionally, you will promote operational rigor by transitioning from fragmented processes to integrated workflows, document and enable processes for internal and field stakeholders, coach team members to drive continuous improvement, and partner with Finance and GTM leadership to advance commissions policy and operational maturity.

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• Commissions Program Leadership: Design, manage, and continuously improve commission structures for both internal sellers and partners.
• Team Management: Lead, mentor, and grow a global team, building a culture of accountability, performance, and clarity.
• Cross-Functional Alignment: Ensure strong partnerships across GTM, Partner Ops, Finance Ops, and leadership to maintain consistent execution and unified processes.
• Systems Ownership: Maintain and enhance Xactly and related systems to support automation, data integrity, and reporting accuracy.
• Operational Execution: Run monthly commissions on schedule, uphold quality standards, and proactively identify areas for improvement.
• Issue Escalation & Resolution: Serve as the final escalation point for commission inquiries and disputes, resolving issues with transparency and empathy.
• Change Management: Lead organizational readiness efforts for new procedures, policies, and system changes.
• Process Improvement: Drive workflow optimization, documentation, and training to support scale and reduce manual effort.
• Strategic Contribution: Provide thought leadership on policy evolution, operational strategy, and long-term scalability.
• First 6-Month Milestones:
  • Deliver accurate monthly commission runs with fewer support tickets
  • Increase field transparency and trust through communication and alignment
  • Implement automation and system enhancements
  • Build a strong, performance-oriented team environment
  • Recommend and advocate for scalable policy/process improvements

• Bachelor's degree in Accounting, Finance, or related field.
• 5+ years of commission accounting and operations experience.
• Deep knowledge of US GAAP, especially ASC 606 revenue recognition standards associated with capitalized partner commissions.
• Prior experience in end-to-end partner commission processes in a SaaS or technology company preferred.
• Strong system skills, including ERP (e.g., NetSuite), CRM (e.g., Salesforce), and commission tools (e.g., Xactly).
• Demonstrated success in automating and scaling finance operations in a high-growth environment.

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.