Partner Onboarding Specialist

The Partner Onboarding Specialist plays an important role in Avalara's Brazil Go-to-Market strategy. You will increase the expansion and enablement of our Partner ecosystem by developing programs that strengthen partners' sales and delivery capabilities. This role is remote, based in Brazil and will report into the director of sales.

*** ONLY RESUMES IN ENGLISH WILL BE CONSIDERED ***

Partner Enablement & Training

• Own and execute the full partner onboarding journey.

• Deliver structured training to new partners covering:

  • Avalara’s product portfolio, brand positioning, and value proposition.

  • Pricing models and sales enablement materials.

• Coordinate advanced technical and implementation training for delivery partners, ensuring:

  • Access to Avalara University and certification programs.

  • Mastery of technical knowledge and implementation best practices.

Tier 1 Support Development

• Design and deliver training for Tier 1 support partners, ensuring proficiency in:

  • Customer service workflows and escalation protocols.

  • Internal systems, tools, and partner communication channels.

Marketing & Co-branding Enablement

• Educate partners on leveraging Avalara’s marketing resources, including:

  • Co-marketing funds for joint events, brand awareness, and demand generation.

  • Approved marketing materials and institutional assets for use in campaigns and pre-sales.

Program Development & Continuous Improvement

• Create, maintain, and regularly update onboarding materials, playbooks, and training content.

• Track onboarding metrics and partner performance to identify areas for enhancement.

• Continuously refine onboarding programs to ensure alignment with evolving business goals and partner needs.

Partner Enablement & Training

• You will lead the full partner onboarding journey.

• You will deliver structured training to new partners covering:

  • Avalara's product portfolio, brand positioning, and value proposition.

  • Pricing models and sales enablement materials.

• You will coordinate advanced technical and implementation training for delivery partners, ensuring:

  • Access to Avalara University and certification programs.

  • Mastery of technical knowledge and implementation best practices.

Tier 1 Support Development

• You will design training for Tier 1 support partners, ensuring proficiency in:

  • Customer service workflows and escalation protocols.

  • Internal systems, tools, and partner communication channels.

Marketing & Co-branding Enablement

• You will educate partners on using Avalara's marketing resources, including:

  • Co-market funds for joint events, brand awareness, and demand generation.

  • Approved marketing materials and institutional assets for use in campaigns and pre-sales.

• Bachelor, Degree in business, technology, marketing, or sales management.
• 10+ years in Technology Industry (no need for SaaS)
• 8+ years with partner management
• English: intermediate level and above
• Written and spoken Spanish fluency.

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.