We are seeking a Senior Salesforce Developer with deep expertise in Service Cloud and proven experience delivering scalable, high-performance solutions on the Salesforce platform. The ideal candidate has hands-on experience with Apex, Lightning Web Components (LWC), integrations, and is eager to leverage Agentforce (AI agents) and Einstein (AI-driven insights) to transform customer service workflows.

This role requires a balance of technical leadership, hands-on coding, and collaboration with admins, architects, and business stakeholders. You will design and implement custom solutions that optimize case management, automation, and AI-driven support experiences.

Solution Design & Development
• Lead development of custom Salesforce Service Cloud solutions (case routing, knowledge management, omnichannel,etc.).
• Build, optimize, and maintain Apex classes, triggers, batch processes, and Lightning Web Components (LWC).
• Extend and customize Einstein for Service features (e.g., case classification, next best action, article recommendations).
• Design and deploy Agentforce-powered autonomous agents to streamline customer interactions and service processes.
System Architecture & Integrations
• Collaborate with architects to define scalable technical solutions.
• Integrate Salesforce with external systems (ERP, telephony, chatbots, and data platforms).
• Ensure solutions adhere to governor limits, security best practices, and enterprise coding standards.
Testing & Release Management
• Write and maintain unit and integration tests (≥75% code coverage).
• Support QA and UAT cycles, troubleshoot issues, and deploy fixes.
• Manage deployments via CI/CD pipelines (Copado, Gearset, or equivalent).
Collaboration & Leadership
• Partner with admins, business analysts, and product managers to refine requirements.
• Mentor junior developers, provide code reviews, and enforce best practices.
• Document technical designs, configurations, and deployment processes.
Optimization & AI Enablement
• Monitor performance, troubleshoot issues, and optimize Service Cloud configurations.
• Research and implement emerging Salesforce AI capabilities (Agentforce, Einstein Copilot) to enhance automation and productivity.

• 5+ years Salesforce development experience, with a focus on Service Cloud.
• Strong coding expertise: Apex, Lightning Web Components (LWC), SOQL, and REST/SOAP APIs.
• Experience with Service Cloud features: Omni-Channel, Case Management, Knowledge, CTI/Telephony, Service Console.
• Hands-on experience with Agentforce and/or Einstein preferred (AI agent design, case classification, AI insights).
• Familiarity with DevOps tools (Git, Copado, Gearset, or Jenkins) and agile delivery.
• Salesforce Service Cloud Developer or Platform Developer II certification strongly preferred.
• Excellent communication, problem-solving, and collaboration skills.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.