Oversee the implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques. As a member of the Avalara Implementation team, your goal is to provide world-class service to our customers. You will live by our cult of customer philosophy and will increase the satisfaction of our customers. As part of the Implementation Team, you focus on New Product Introductions, with enhanced focus on customer onboarding.

You will work from the Pune office 5 days a week. You will report to Manager, implementation

• Lead planning and delivery of multiple client implementations simultaneously.

• Ensure that customer requirements are defined and met within the configuration and the final deliverable.

• Coordinate between internal implementation and technical resources and client teams to ensure smooth delivery.

• Assist clients with developing testing plans and procedures.

• Train clients on all Avalara products and services including the ERP and e-commerce integrations (called "AvaTax connectors").

• Demo sales and use tax products, including pre-written and custom-built software applications.

• Support customers' success by answering application questions, tracking issues, monitoring changes, and resolving or escalating problems according to company guidelines.

• Provide training and end-user support during customer onboarding.

• Given our clientele based in the US are ready to work in.

• 2-5 years of software implementation within the B2B sector.

• Bachelor's degree (BCA, MCA, B.Tech) from an accredited college or university, or equivalent career experience.

• Install and configure the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes.

• Experience with Tax Automation: lead the implementation of tax engines, returns and/or exemption certificate systems for Avalara, Tax Jar, Vertex, or similar software.

• Knowledgeable in APIs

• Experience in implementing ERP solutions.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.