The Senior Program Manager leads strategic initiatives within Revenue Operations, enabling execution of cross-functional programs that drive growth and operational excellence. This role partners with executives and GTM leaders to align priorities, streamline processes, and deliver measurable business outcomes. With a strong focus on APAC expansion, this role combines program management expertise with data-driven insights to optimize revenue performance and regional operations in a fast-paced SaaS environment.

Reporting To: Senior Director of Program Management, Revenue Operations

Job Location: Pune

Shift timing: 1:00pm - 10:00pm

• Strategic Program Leadership: Drive the planning, execution, and governance of global and regional initiatives that support GTM strategy and operational efficiency.
• Regional Operations (APAC Focus): Lead efforts to establish account ownership models, implement lead-routing frameworks, and define revenue baselines to accelerate regional growth and alignment with global standards.
• Data & Insights: Build scalable reporting models for ARR, GRR, and NRR, providing leadership with actionable month-over-month and year-over-year analytics to guide strategic decision-making.
• Process Optimization & Governance: Introduce new workflows, including AI-enabled account enrichment and lead management, ensuring accuracy, visibility, and improved conversion across sales channels.
• Stakeholder Engagement: Partner with cross-functional teams—Sales, Marketing, and Customer Success—to align on priorities, track execution, and drive adoption of new processes and systems.
• Change Management: Develop and lead communication strategies, ensuring smooth rollout and adoption of new GTM processes, tools, and governance frameworks.
• Innovation & Continuous Improvement: Leverage AI and automation to improve program scalability, visibility, and predictability across initiatives.

• 8+ years of program management, strategy & operations, or consulting experience.
• 4+ years of direct experience in change management or organizational transformation.
• Ability to manage complex global programs.
• Experience in scaling regional operations, within APAC market exposure.
• Bachelor's degree in business or related field.
• Experience with AI-driven tools (e.g., ChatGPT, Clodura) and BI solutions (e.g., Power BI, SQL).
• Manage a team of RevOps analysts via dotted-line or matrix reporting structure

Preferred Qualifications

• SaaS or high-growth technology company experience.
• PMP or Agile certifications.
• Background in GTM program management.

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Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.