As Senior Business Process Specialist, you will be a part of Finance Shared Services. You will lead the reporting of the entire function, work with the Director to set up performance metrics for entire shared services. Compliance on Service level agreements tracking/updating/reporting and publishing of performance metrics.

You will set up Quality review methodology of 8-10 Streams in Finance Shared Services. You will track and publish quality performance for all teams, create Standard Operating Procedures with regular updates. This will be Individual Contributor role.

Reporting to the Director, Finance Shared Services based in Pune. You need to work from office.

MIS

• Goal calculations for all Streams and report Service level agreement adherence
• Improvise the reporting and track if all deliverables are worked on
• Compliance Audit on Service level agreements reported and updated for all Streams in BAPS
• Validation of Volumes, Turn Around Time and Autonomy
• Publish multiple dashboard
• Work on Automations and identify/develop the process simplifications tools for Teams and Managers.
• Maintain Schedule of the daily routine, Prepare MIS and other reports.

Quality

• Ensure evaluation and reporting on quality system.
• Do regular calibration sessions with counter parts.
• Be involved in escalation resolutions, share Root Cause Analysis and deploy Corrective and Preventive action on issues reported.
• Identify process gaps and develop controls.
• Conduct regular Audits and Checks on the team and Quality Assurance.
• Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of our products.
• Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement.
• Conduct regular feedback session with defaulters and guide refresher session with the help of SPOCs.
• Conduct process knowledge test.
• Conduct quality Learning Sessions and mentor the improvement projects.
• Design and work on continuous improvement of reporting standards
• Interaction with Partners/employeesTrack Governance and support Management in all process improvements programs
• Manage automation programs and deploy continuous improvement culture to work on Value Deliveries

• 5 to 7 years' experience in MIS and Quality Profile, overall 15+ years experience in third-party organization or shared services
• Lean Six Sigma certified.
• Work in cross-functional teams with solution finding approach
• Maintain high quality in all deliverables and according to the operating principles
• Added advantage – Advanced Excel (can perform complex functions) , VBA, RPA, ML, AI

#LI-hybrid

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.