Role Overview

We’re looking for a hands-on operations leader to deliver tax compliance services for Avalara clients globally. This leadership role centers around operations strategy, service delivery, and talent development across different tax domains while championing automation as part of Avalara’s AI-First journey. A successful leader in this role is someone who can lead through transformation, demonstrating agility and curiosity in pursuit of simplifying the complexities of tax compliance.

Operations and Service Excellence

• Lead India-based team to deliver tax compliance services for global clients.
• Develop capacity planning models to ensure delivery is aligned with both client needs and jurisdiction-driven deadlines.
• Use data-driven insights to improve accuracy and efficiency for returns filing and payments operations.
• Own SLAs, quality, and timeliness of tax compliance service delivery across the global client base.
• Represent local India operations in global forums; align with senior stakeholders on priorities, resource needs, and operational challenges.
• Partner with cross-regional tax compliance leaders to set priorities for future product enhancements and AI enablement aimed at elevating client experience, driving scale, and mitigating risk.
• Deliver on key client experience metrics that drive high satisfaction, retention, and revenue growth.
• Drive cross-functional initiatives that simplify the compliance experience for clients.

People-focused Culture

• Foster a culture of high ownership, performance, transparency, and continuous coaching.
• Develop internal talent; drive structured training and cross-skilling efforts.
• Promote positive engagement leveraging Gallup to develop action plans that drive accountability and high retention.

Minimum Required

• 12+ years of experience in global operations, service delivery, or tax compliance (preferably within SaaS, finance, or tech).
• 8+ years of people management experience, including managing managers and large teams.
• Strong track record of driving KPIs across complex tax, accounting, or regulatory functions.
• Demonstrated ability to drive performance and transformation in a matrixed, high-growth environment.
• Experience working across geographies with cross-functional leadership exposure.
• Availability to travel internationally, primarily the United States and Europe.

Preferred

• Experience in tax technology or compliance platforms (e.g., Avalara, Vertex, SureTax, Sabrix).
• Background in U.S. taxation including Sales & Use Tax, Lodging, Telecommunications, or similar indirect tax domains.
• CPA, CMI, or MBA highly desirable.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.