We are looking for an experienced Product Research Operations Specialist to join Avalara's Product Experience team. You will improve research recruiting processes. Your primary responsibilities will include leading participant recruitment, managing recruiting segments and dispersing gratuities for user experience research (UXR), along with support for data analysis and evaluative research efforts. You will play a critical part in research execution for the user-centered design of Avalara's SaaS solutions

• Increase participant recruitment for product research studies to provide a high quality of respondents and a response rate.
• Manage participant databases and segments by applying internal data sources and research panels
• Collaborate with customer support, marketing and other teams to source appropriate participants from our global customer base.
• Develop outreach tactics (email campaigns), manage outreach workflows and scheduling tools, and ensure compliance with privacy standards.
• Conduct quantitative research activities, including analytics, behavioral data, A/B testing, statistical analysis and surveys.
• You will report to Lead UX Researcher, Location: Pune.

• Manage the end-to-end process of UXR participant recruitment and gratuity administration.
• Maintain participant databases, ensuring accuracy and data privacy compliance.
• Coordinate with Avalara's other customer-facing programs to ensure PXG recruiting aligns smoothly with broader customer engagement activities.
• Support evaluative research efforts, including usability testing and prototype validation. Collaborate with teams to align research findings with business and product goals.
• Deliver research insights through clear reports, presentations, and workshops.
• Advocate for inclusive research practices, ensuring all user groups, including those with disabilities, are represented.

• 3 -5 years experience in research operations, UX research support, program management in a B2B SaaS, technology or enterprise environment.
• Excellent project management skills. Proficiency with tools such as Power BI, Snowflake, Salesforce, Qualtrics, Sandos, Tango and Rally.
• Familiarity with SaaS products and FinTech user-centered design, experience in participant management and incentive programs.

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Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.