Avalara is a global company with dev teams across multiple locations. Despite our size, we maintain a startup culture focused on building great software and having the maximum growth and having fun while doing it. We are looking for a Senior Salesforce Administrator to manage and improve our Salesforce Sales Cloud, Service Cloud, and Experience (Community) Cloud environments. You will be responsible for system configuration, user support, security management, automation, and ensuring the efficient use of DocuSign and Conga within Salesforce. You will work with the Service Desk to troubleshoot issues, implement enhancements, and improve Salesforce usability for our users. You will report to Senior Salesforce ServiceDesk Manager.

• Manage advanced administration functions, including complex user profiles, roles, and permission sets, while supporting ongoing user requests and troubleshooting. Oversee the setup, configuration, and maintenance of Salesforce CPQ to support pricing, quoting, and revenue operations. Ensure CPQ functionality aligns with our requirements and improve efficiency.

• Collaborate with business stakeholders to gather requirements and implement system improvements. Develop and deliver training materials, document processes, and provide support to end-users. Foster user adoption of new features, including Salesforce CPQ and any additional custom functionality.

• Identify opportunities for automation and efficiency improvements across Sales, Service, and Community Cloud. Build and maintain custom reports and dashboards to support business operations.

• Support integrations between Salesforce and other third-party applications. Maintain compliance with SOX, GDPR, and IT security policies related to Salesforce. Provide Tier 2 & Tier 3 support for Salesforce-related Service Desk requests.

• Work with Sales, Customer Support, and IT teams to improve Salesforce usability. Conduct user training sessions and create documentation to improve adoption and best practices.

• 5+ years of experience as a Salesforce Administrator, supporting Sales Cloud, Service Cloud, and Experience Cloud.

• Hands-on experience with DocuSign and Conga within Salesforce.

• Knowledge of Salesforce CPQ, including configuration, pricing, and quoting best practices.

• Proficiency in Salesforce Lightning, automation tools (Flow, Process Builder), and reporting, experience leading teams and managing multiple partners.

• Hands-on experience with Salesforce Data Loader, Workbench, and SOQL queries.

• Salesforce Certified Administrator required; Advanced Administrator, Service Cloud Consultant, or Experience Cloud Consultant. Experience with Jira, ServiceNow, or ITSM tools.

#LI-Onsite

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.