Avalara is looking for a dedicated and organised Partner Engagement Desk Specialist to join our team. As a Partner Engagement Desk Specialist, you will help support Avalara's partner ecosystem, ensuring our partners have a seamless expertise engaging with our partner programme, navigating our partner portal, and communicating with several teams at Avalara. We ask that you have close coordination with multiple Avalara teams, including Partner Services, Partner Support, Strategic Alliances, Finance, Marketing and Sales.

Partner Programme Expertise:

• Become an expert on Avalara's partner programme, understanding its structure, benefits, and requirements and educate partners.
• Expertise with partner portal (PRM) and Salesforce (CRM).
• Responsible for adherence to programme policy, guidelines, processes.

Partner Portal Navigation:

• Assist partners in navigating our partner portal.
• Troubleshoot any portal-related issues and escalate technical problems.
• You provide general account management support to partners (commissions, contract, account provisioning).

Responsiveness:

• Responsiveness to partner inquiries and requests with accuracy.
• Engage with partners to gather feedback and identify opportunities for improvement.
• Help facilitate responses from teams on partner requests/inquiries.
• Assessment requests to identify critical or blocking issues which are addressed quickly.

Communication:

• Project manage partner-related tickets/requests routed to the Avalara teams and coordinate with stakeholders.
• Build relationships with stakeholders across the Avalara organisation.
• Facilitate communication between partners and teams to address partner inquiries.

Documentation and Reporting:

• Maintain accurate records of partner interactions, issues, and resolutions.
• Create reports and insights on partner feedback and requirements.
• Provide updates to teams.

Train and Support:

• Develop training materials and resources to help partners.
• Offer ongoing support to partners as they navigate compliance-related challenges.
• You will be reporting to Senior Account Executive - AP.

• Bachelor's degree in business, marketing, or a related field.
• Expertise with a customer-facing, in a technology or software company.
• Project management skills.
• Expertise with Partner Relationship Management (PRM), Customer Relationship Management (CRM), and issue tracking applications.
• Salesforce and Jira working knowledge.

#LI-Onsite

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.