As Senior Director of Product Management, Exemption Certificates, you will be the subject matter expert and leader in our Product team responsible for building Avalara’s third largest product line. You partner with our Certificates GM to establish OKRs and a 3-year roadmap to provide clarity on product vision, and to challenge and inspire an ambitious team of Product Managers. You will help drive strategic cross-product and cross-functional initiatives to transform our business and customer experience, focused on efficiency to enable growth.

Preference for Durham area hybrid, with options for US-remote for the right candidate.

• Partner with the general manager for Certificates
• Interact with customers and Avalara subject matter experts to understand market needs
• Work closely with product managers to drive consolidated strategies and roadmaps to ensure cohesion across team members and product lines
• Work with product managers on goal setting and plan execution
• Be an evangelist of the Avalara product strategy
• Articulate a clear and compelling product vision for Exemption Certificates
• Define metrics that measure key business objectives
• Partner with other Avalara leaders and stakeholders to drive strong relationships that foster goal achievement and issue resolution

You will thrive in this role if your instincts are solution oriented when presented with a wide range of complex problems that have a big impact on driving innovation across the broader organization. You like being seen as a partner across the many teams you will work with, and you foster an open and transparent communication style which is valued at all levels from Product Managers to Executives. Your demeanor and approach to product management allow you to take a step back and look at unique challenges holistically to define pervasive problems and articulate priorities to propose solutions across a diverse group of stakeholders with high expectations of you and your team.

• Demonstrated subject-matter expertise in exemption certificate management.
• A strong leadership style that combines product, operational, program and sales knowledge and experience to ensure end to end accountability
• You are a leader who motivates, inspires, and grows your people. You consistently hire A-players, earn their loyalty, and grow their careers.
• You've led a team of 5-20 directs or matrixed and can effectively work cross-functionally to align and inspire. Led/influenced product, design, engineering teams of 40 – 100+
• Track record of leading products and product teams from inception through launch for solutions that target small, mid, and enterprise-level businesses
• Experience with agile development methodologies and commonly used tools such as Jira, Confluence, etc.
• Experience with customer journey maps to define end-to-end customer experiences
• Demonstrated experience partnering cross-functionally
• Strategic thinking with the ability to go deep when necessary
• Hands-on experience analyzing data and deriving outcomes
• Team player able to drive results through influence and enthusiasm
• Exceptional written and oral communication skills, with experience conducting briefings and demos both internally and with customers
• Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable
• 10+ years of related experience and 5+ years of leadership and management experience

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.