Position Title: Partner Onboarding Manager
About the Role
As a Partner Onboarding Manager at Avalara, you will help integrate signed Partners into Avalara’s Partner Ecosystem. This includes guiding them through the onboarding process to ensure they achieve partner certification, gain access to Avalara’s Partner Portal, complete training, and develop a comprehensive sales and marketing plan. Your work will empower partners to quickly gain traction and make the most of their partnership with Avalara. You will report to Director, Business Development, this is Pune based job.
What Your Responsibilities Will Be
Primary Responsibilities
Project management skills and serve as the primary contact during the onboarding process for signed Partners, ensuring completion of partner certification and successful integration into Avalara’s systems and Avalara’s Partner Programme.
Facilitate access to Avalara’s Partner Portal and guide partners in utilizing its resources effectively.
Collaborate with partners and internal stakeholders to develop a detailed sales and marketing plan to support their launch, including identifying early adopters leveraging tools, customer webinars, partner trainings, etc.
Communicate with partners about any remaining certification requirements and support them in addressing these items.
Basic knowledge of Avalara’s APIs to answer technical related questions from Partners building a certified integration.
Work cross-functionally with internal teams (Sales, Product, Marketing, etc.) to provide partners with the resources needed to succeed.
Track and report on key metrics, including the number of completed launch projects for signed partners.
What You'll Need to be Successful
Key Skills and Qualification
Cross-functional collaboration: Demonstrated across various departments and manage complex projects involving multiple stakeholders.
Project management: Experienced in handling projects and ensuring all deliverables are met.
Goal-oriented: A mindset, with a specific focus on tracking and achieving launch project goals for each partner.
Qualifications
Bachelor’s degree in Business, Communications, or a related field.
5+ years of experience in a customer success, account management, project management or partner onboarding role.
Work collaboratively across teams and manage multiple onboarding processes simultaneously.
Comfortable using CRM software (e.g., Salesforce), project management software, and data tracking systems.
Experience in SaaS is preferred
#LI-Onsite
How We'll Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Learn more about our benefits by region here: Avalara North America
What You Need To Know About Avalara
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.